topic Re: Why has my speed been throttled - AGAIN in Plusnet Feedback

Why has my speed been throttled - AGAIN

Oldjim — Thu, 12 Jan 2012 10:24:12 GMT

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This month you've used 10.04GB of your 10GB allowance

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At the moment your account allows for 10GB of peak-time usage per month.
You've probably noticed that your broadband speeds are slower than usual,
this is because you've gone over your monthly usage allowance. Don't
worry, your speed will be back to normal at the end of your billing month.
If you'd like to return to full speed now, you'll need to increase your
usage allowance.
There are two ways to do this, you can either:
- Increase your usage allowance - (75p per GB added)
- Use what you like now and pay for it at the end of the month - (£1.00
per GB used)
Choose what works for you at the following link:
- https://portal.plus.net/my.html?action=control_your_broadband
If you'd like to find out more about traffic management and usage
allowance there's a load of information on our website:
- https://www.plus.net/support/broadband/products/broadband_your_way/
To see a breakdown of your usage this month go to the following link:
- http://portal.plus.net/view_my_broadband_usage/
Thanks,
Plusnet Customer Support

See attached picture - I added the extra £5 about a week ago

Re: Why has my speed been throttled - AGAIN

jelv — Thu, 12 Jan 2012 10:49:32 GMT

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- Increase your usage allowance - (75p per GB added)
- Use what you like now and pay for it at the end of the month - (£1.00 per GB used)

Which account type are you on?

Re: Why has my speed been throttled - AGAIN

Oldjim — Thu, 12 Jan 2012 10:54:33 GMT

The one where I add £5 per 5GB - see picture

Re: Why has my speed been throttled - AGAIN

andre88uk — Thu, 12 Jan 2012 11:00:02 GMT

I would add £100 limit then when they bill you send them the email.and say you will pay 75.p per gb

Re: Why has my speed been throttled - AGAIN

jelv — Thu, 12 Jan 2012 11:40:14 GMT

So not only have they restricted your account, they've also sent you a BBYW email instead of the Value email.
Not doing too well are they!

Re: Why has my speed been throttled - AGAIN

orbrey — Thu, 12 Jan 2012 11:54:08 GMT

Hi Jim,
Now raised under problem 69868, we'll advise as soon as we can. Sorry about this.

Re: Why has my speed been throttled - AGAIN

Kelly — Thu, 12 Jan 2012 11:59:50 GMT

Quote from: jelv
Not doing too well are they!

Re: Why has my speed been throttled - AGAIN

Oldjim — Thu, 12 Jan 2012 12:51:41 GMT

How about manually lifting the restriction in the meantime

Re: Why has my speed been throttled - AGAIN

Chris — Thu, 12 Jan 2012 14:08:08 GMT

In progress Jim.
I'll drop a ticket on your account as I've just made a change to the additional usage to try and sort that out too.

Re: Why has my speed been throttled - AGAIN

Oldjim — Thu, 12 Jan 2012 14:13:45 GMT

Thanks Chris - new speed test

Re: Why has my speed been throttled - AGAIN

Oldjim — Thu, 12 Jan 2012 14:42:19 GMT

To assist in problem solving - this is when it happened last time
http://community.plus.net/forum/index.php/topic,95129
and to this user
http://community.plus.net/forum/index.php/topic,95292.0.html
Previous problem ID 66699

Re: Why has my speed been throttled - AGAIN

adamwalker — Thu, 12 Jan 2012 15:48:58 GMT

Thanks Jim

Re: Why has my speed been throttled - AGAIN

Anonymous — Fri, 13 Jan 2012 07:04:55 GMT

If a user does get their speed throttled, is this 24 hours a day, or is the overnight unlimited period unthrottled ?

Re: Why has my speed been throttled - AGAIN

Oldjim — Fri, 13 Jan 2012 09:37:00 GMT

24 hours per day

Re: Why has my speed been throttled - AGAIN

Oldjim — Tue, 21 Feb 2012 11:46:57 GMT

Now waiting for another email to see if it is correct

Re: Why has my speed been throttled - AGAIN

jojopillo — Tue, 21 Feb 2012 11:56:39 GMT

Hi Oldjim,
What email are you expecting?
Jojo

Re: Why has my speed been throttled - AGAIN

Oldjim — Tue, 21 Feb 2012 11:59:14 GMT

The one which tells me I have been restricted - I hope I get one with the extra spend set to zero - it is the wording I will be looking at.
The one about approaching my usage allowance was correct

Re: Why has my speed been throttled - AGAIN

pierre_pierre — Tue, 21 Feb 2012 12:06:40 GMT

A luv letter

Re: Why has my speed been throttled - AGAIN

Oldjim — Tue, 21 Feb 2012 12:46:21 GMT

Congratulations - you seem to have fixed it - no more mention of 75p per GB

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You've now reached the extra usage limit you set for your broadband service. Your broadband service will be restricted until the end of your billing month.
Your extra usage price limit is currently set to £0.
For more information on the level of service you can expect - http://www.plus.net/support/broadband/quality_broadband/speed.shtml
Increase your Usage Limit
You can increase your usage limit if you want more usage - https://portal.plus.net/data_transfer_watch/
View Your Broadband Usage
You can check your usage at any time on our website with View Your Broadband Usage - https://portal.plus.net/view_my_broadband_usage/index.php

Re: Why has my speed been throttled - AGAIN

jojopillo — Tue, 21 Feb 2012 12:55:14 GMT

Ah, ok I get you now