topic Re: Muckup on new account in Plusnet Feedback

[Finally Fixed] Muckup on new account

HairyMcbiker — Thu, 26 Feb 2009 12:50:33 GMT

I joined on Monday on the old BBYW O3 account.
3 days ago I tried adding the voip phone, after a day of no email I contacted CS. ( ID: 27969837 )
They said it hadn't been passed through and would have to be done manually. This was done, eventually, but now today I find I have no inclusive minutes but the O3 is supposed to have 240 minutes.
Asked about this 3 hours ago and still no feedback.
Not happy in that this and the fact that I cannot get any SMTP mail through (ID: 27974001), means that I am thinking about migrating again, even though I have only been here for 4 days.....

GLAD that I didn't join with an 18month contract!

Re: Muckup on new account

HairyMcbiker — Thu, 26 Feb 2009 19:20:58 GMT

I have fixed the SMTP issue, seems like the "firewall" setup didn't take. I reset it under the control panel and it is now passing the correct traffic.
HOWEVER no one has bothered to answer my ticket about VOIP yet, 10 hours and counting.

Re: Muckup on new account

Anotherone — Thu, 26 Feb 2009 19:32:22 GMT

Have you checked back at the member centre to see if it's been added, even if the ticket hasn't been updated?
A bit naughty though. Hopefully a member of PN staff will pick this up for you soon.

Re: Muckup on new account

HairyMcbiker — Thu, 26 Feb 2009 21:22:12 GMT

Yes I checked, the last 2 comments are from ME!
Now running at 12 Hours since I asked for an update, and 4 days since I asked for my voip to be activated

Re: Muckup on new account

mal0z — Fri, 27 Feb 2009 09:39:23 GMT

Hopefully James will pick this up

Re: Muckup on new account

James — Fri, 27 Feb 2009 09:48:02 GMT

@biker955
I've replied to your ticket and have arranged for your VoIP login details to be resent.

Re: Muckup on new account

HairyMcbiker — Fri, 27 Feb 2009 09:54:03 GMT

James the issue is not that I haven't received my login details, I have, I however do not have any inclusive minutes which I should have being on BBYW Opt 3.
See my comment at 9:44am, Thursday 26th February 2009
from the voip page:-

Quote
Inclusive Minutes
None of your packages support inclusive minutes.

Re: Muckup on new account

HairyMcbiker — Fri, 27 Feb 2009 17:13:06 GMT

I am still waiting for a rep to tell me why I can't have my inclusive minutes

Re: Muckup on new account

HairyMcbiker — Sat, 28 Feb 2009 09:31:12 GMT

FGS I have yet another bot following the script.
I get an email today saying my account is now active.
My account has been active for several days ALL I WANT IS MY INCLUSIVE MINUTES

Re: Muckup on new account

HairyMcbiker — Sat, 28 Feb 2009 10:43:35 GMT

FINALLY! They have activated my free minutes. Why does it take so long to do something so simple? It is not as if I was asking for an extra to be added to my account, just what was included in my package.
5 days to get my account to where it should have been with in 1 day.