topic Re: 7 Months on..... in Plusnet Feedback

7 Months on.....

Devonian — Tue, 27 Dec 2011 00:51:53 GMT

7 months after a rather painful migration, I thought I would post an update of my service/treatment from PN.
I am pleased to say that all has been well, very well.
A year ago I was with BE broadband, and receiving 21meg download 24/7 with no disconnections or problems.
Stupidly I changed to BT so I could get btvision.
What an awful mistake!
My download dropped straight away to under 9 meg.
BT told me that under no circumstances would my line hold more than 9 meg, and that there was no way I was getting 21meg for a year before them, despite dozens of calls, and a dozen engineer visits, BT simply would not admit the problem was their end, even though a dozen engineers had also said so, so OI came to PN.
I have had a perfect phone service and broadband ever since.
I am getting around 16 - 18meg download depending on time of day, and considering it is coming down BT's wires and not LLU, thats quite good.
I have no disconnections, a very stable connection, and a low ping.
Thanks alot PN, keep up the good work.

DSL Connection
Link Information
Uptime: 18 days, 15:19:07
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 19,756
Bandwidth (Up/Down) [kbps/kbps]: 888 / 17,690
Data Transferred (Sent/Received) [GB/GB]: 5.82 / 15.70
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 14.0 / 25.5
SN Margin (Up/Down) [dB]: 14.0 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 566 / 0
FEC Errors (Up/Down): 4,214,405 / NA
CRC Errors (Up/Down): 47,244 / 47,563
HEC Errors (Up/Down): NA / 2,559,293

Re: 7 Months on.....

williamward — Tue, 27 Dec 2011 11:47:19 GMT

Well, its 10 years for me with Force 9 (now plusnet of course) - live in south Yorkshire so the local internet company is brilliant
Did have a problem over Christmas with intermittent drop of internet - what can I say - handled really well by plusnet - and now sorted - the staff there are great - well done to you all
William

Re: 7 Months on.....

pierre_pierre — Tue, 27 Dec 2011 13:18:41 GMT

well welcome to the Forum at last, where have you been

Re: 7 Months on.....

Steve — Tue, 27 Dec 2011 16:45:06 GMT

@pierre_pierre, First post in 10 years? Things must be good!!

Re: 7 Months on.....

Oldjim — Tue, 27 Dec 2011 16:50:30 GMT

Quote from: pierre_pierre
well welcome to the Forum at last, where have you been

Some people have better things to do - unfortunately I am not one of them
Actually I just got back from a short walk this afternoon - about 8 miles as I decided not to take the short way back and it was getting a bit dark when I got back to the car

Re: 7 Months on.....

jojopillo — Wed, 28 Dec 2011 10:00:09 GMT

Hi Devonian,
Thanks for the feedback, nice to know things are going well.
Also, welcome to the forum williamward.
Jojo