topic Re: Tickets being ignored in Plusnet Feedback

Tickets being ignored

Wheel_nut — Thu, 09 Feb 2012 23:39:33 GMT

Please could a PlusNet rep look at this Ticket #51427782 . It has been waiting for attention for quite some time.

Re: Tickets being ignored

adamwalker — Fri, 10 Feb 2012 09:23:20 GMT

It's not been ignored, its because a reply was given to a fault survey ticket which does include the following text:

Quote
update your fault ticket at help.plus.net, but please ensure any information regarding what you are experiencing is added to the actual fault ticket and not added to the ticket that is created for this message.

I've actioned the request you made on the ticket anyway.

Re: Tickets being ignored

Wheel_nut — Fri, 10 Feb 2012 13:30:17 GMT

Thanks Adam. I could blame it on my 85 year old referral customer but I have to admit that it was I who replied to the Ticket for him.
All is now well. He is sync'ed at > 18,000bps and is a happy bunny.
Thanks again for your help
R

Re: Tickets being ignored

adamwalker — Mon, 13 Feb 2012 10:00:10 GMT

No worries, glad to hear that worked out well.