Initial connection - Broadband

bill789 — Tue, 07 Feb 2012 15:34:43 GMT

I switched from Talktalk (Homephone and Broadband) a few days ago and was pleased at how well it went technically. However, I was without Broadband for the best part of 2 days - just a couple of hours without a phone. I never did receive a text to notify that B/B had been switched on although I did get one for Homephone, which I didn't really need. The B/B one was important as I had no email access.
I telephoned several times and on each occasion was told I would be getting a text when switched on. My last call to Plusnet got the confirmation that I could connect my router.

Re: Initial connection - Broadband

orbrey — Tue, 07 Feb 2012 16:18:24 GMT

Hi, really sorry to hear that - I'll take a look and feed back on that as switchovers certainly shouldn't work that way. Hope things are a lot less shaky going forward for you, please drop a post in here if there's anything at all that we can help with.

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Initial connection - Broadband

Re: Initial connection - Broadband