topic Re: Tarriff Rip Off in Plusnet Feedback

Tarriff Rip Off

rhfreelance — Wed, 21 Dec 2011 13:42:48 GMT

If you're thinking of getting plusnet to supply you with broadband think again. They give a price which you are overt he moon with and away you go thinking you gained one of the best deals around. Well that is o nly the beginning because they slowly creep your bill up and when you complain they then come clean and tell you that you are infact being charged useage and not a download cost. This means that as soon as you log on to the internet you are eating into your useage whether downloading or not, and the 10gb package is absolutely pointless as it starts charging you within a couple of weeks. I have not had a bill of under £40 since i signed up to them, Thankfully i have found a better provider and am switching to them. As for the so called "Disconnection Fee" they can sing for it as apparently it is charged simply for the router they have sent out. Well i am packaging it up and sending it by registered post back to them and they will not be receiving that fee.
They insist they are the peoples intenet provider. what a load nonsense as they just in it to rip the people off.

Re: Tarriff Rip Off

adamwalker — Wed, 21 Dec 2011 13:50:14 GMT

@rhfreelance,
I'm sorry to hear that you feel this way and are set to leave us. My first impression here is that you've clearly not been on the right product. Don't get us wrong we're not blaming you for that, it does sound like you would have been much better using extra.
I can see you did enquire about that back in September, the base cost of the account would have been more expensive than that of value but I'm confident the total bill would have been cheaper. Just out of interest what put you off from changing back in September?

Re: Tarriff Rip Off

anniesboy — Wed, 21 Dec 2011 15:45:33 GMT

A year ago I was paying £40.+ per month for phone and broadband.
Then I signed up with Plusnet in January , I now have broadband extra,all calls and caller display.
Having agreed to pay my line rental in advance (£113.88).
My monthly total is £15.98.
May be I was "ripped off" before, but certainly not now.
Maybe I can get 60gb per month and all calls for less but Im not going to check.

Re: Tarriff Rip Off

nadger — Wed, 21 Dec 2011 17:19:12 GMT

Quote from: anniesboy
Having agreed to pay my line rental in advance (£113.88).
My monthly total is £15.98.

I'm on the same deal as you
With my referrals it's even less
When I first got adsl, nearly 10 years ago, I was paying £23.44 per month, for 512k, plus BT line rental - how can my current deal be a rip-off

Re: Tarriff Rip Off

anniesboy — Wed, 21 Dec 2011 17:34:46 GMT

I dont have any referrals at the moment.
I did explain my deal to a friend ,he then signed up to Plusnet but did not tell me until afterwards.
Thats life.

Re: Tarriff Rip Off

Anonymous — Wed, 21 Dec 2011 18:23:10 GMT

@anniesboy -
Get your friend to raise a ticket explaining what happened and to include your Plusnet account name, then Customer Support will add the referral details manually to your account so you can start saving money from your friends billing date.
It is really no hassle at all and has worked for me before.

Re: Tarriff Rip Off

drj — Wed, 21 Dec 2011 20:28:01 GMT

I'm on the 10gb service and using about 3-4gb a month using the internet for several hours a night. I presume the OP is using a lot of streaming video...

Re: Tarriff Rip Off

PeterLoftus — Wed, 21 Dec 2011 20:36:46 GMT

rhfreelance
I'm getting 60GB download and anytime phone for £20 per month from Plusnet
That's a good deal

Re: Tarriff Rip Off

x47c — Thu, 22 Dec 2011 09:21:17 GMT

Reminds me of Ryanair....which lest us not forget gives cheap flights with very little customer service.
One person complained loudly abut the cr*p service they were receiving
Michael O'Leary bluntly replied with something along the lines of
"We don't like dissatisfied customers, dissatisfied customers can go and fly with someone else".
I also recall when some celeb turned up without the required ID....and then played the 'you know who I am card'.
They were also told to get lost....or go away and turn up with the correct ID whatever.

Re: Tarriff Rip Off

PeterLoftus — Thu, 22 Dec 2011 09:41:15 GMT

x47c
K?
Whats your point
With PN we get it all good price good service

Re: Tarriff Rip Off

maranello — Thu, 22 Dec 2011 10:18:20 GMT

I'm struggling to reconcile the quoted subscriptions with the currently advertised prices.
Broadband extra, all calls and caller display for £15.98 per month? Surely this doesn't include the line rental?

Re: Tarriff Rip Off

Oldjim — Thu, 22 Dec 2011 10:25:37 GMT

where did you see that - this is all I found

Re: Tarriff Rip Off

maranello — Thu, 22 Dec 2011 10:30:38 GMT

Exactly my point, Oldjim,
The £15.98 is from anniesboy's post (3rd in this thread).
Your screenshot is what I was looking at. Broadband Extra plus anytime calls is £14.99, caller display another 99p. Line rental an additional £9.49 a month

Re: Tarriff Rip Off

Oldjim — Thu, 22 Dec 2011 10:34:28 GMT

I understand - you misread the post
The monthly payment now doesn't include the line rental because that was paid in one lump at the beginning

Re: Tarriff Rip Off

maranello — Thu, 22 Dec 2011 10:39:08 GMT

Thanks for the clarification. Still, doesn't answer how Peter Loftus can get the same for £20. Perhaps he might respond?

Re: Tarriff Rip Off

JayG — Thu, 22 Dec 2011 10:52:58 GMT

Surely the point here is that although PN's products are all well priced you still have to make sure you choose the right one for your expected requirements (you wouldn't try and save money by only putting a gallon of petrol in your car before a long journey and then complain to the petrol company when you ran out of petrol, would you?)

Re: Tarriff Rip Off

nadger — Thu, 22 Dec 2011 10:57:54 GMT

@maranello - The £15.98 that we basically pay breaks down as follows:-
Monthly E&W line rental paid in advance £9.49 + Value £6.49 = £15.98
After referrals I only pay £12.98/month.

Re: Tarriff Rip Off

maranello — Thu, 22 Dec 2011 11:48:08 GMT

Thanks nadger, thats another combination that works out at £15.98. However, that doesn't include caller display or 60Gb allowance.
I was only looking for clarification since I appear to be paying more and getting less, which was the OP's complaint. However, from the subsequent threads it is clear that, as JayG pointed out, getting the right package for your particular circumstances could save you some money.
I could add the warning that quoting inaccurate or ambiguous monthly pricing can lead to the sort of complaint raised by the OP. If I was the complaining sort I would be wondering why I was paying £20.47 per month (£6.49 for Value, 99p for caller display and £12.99 line rental with included E&W calls) when anniesboy and Peter Loftus are getting an extra 50Gb per month and all calls for less. I know, however, that if I chose to pay line rental upfront I could save £3.50 equivalent per month. But it is misleading not to include the line rental in the monthly cost even if paid in advance. I would therefore be paying £16.97 per month over the year for the package I am on, or £24.97 per month to include 60Gb and all calls.
When all's said and done I am happy that I am getting the best package for my needs.

Re: Tarriff Rip Off

nadger — Thu, 22 Dec 2011 12:34:39 GMT

Unless someone signed up for one of the new customer deals I can't see how anyone is paying less than I do for a basic account. That's why I specified exactly what I've got.

Re: Tarriff Rip Off

Anonymous — Thu, 22 Dec 2011 12:41:28 GMT

@maranello - other contributors are probably not quoting "inaccurate or ambiguous monthly pricing" as they may have negotiated a favourable deal for their circumstances, either to encourage them not to leave Plusnet, or as compensation for receiving a long period of poor service which has subsequently been resolved, or they could quite easily be on a legacy package with similar but not identical pricing but with more features than the current offerings.