topic Plusnet Customer Survey in Plusnet Feedback

Plusnet Customer Survey

madjbright — Tue, 20 Dec 2011 20:33:45 GMT

At 12:57 today received an e-mail from Ruth Moyer, ICM Research with the above subject asking me to complete a survey. Tonight at 20:27, just 7hrs 30mins later when I attempt to complete the survey I am told that it is over? Oh well, another mail for the trash.

Re: Plusnet Customer Survey

ChrisL — Wed, 21 Dec 2011 00:54:20 GMT

I trash spam without opening it....
Chris

Re: Plusnet Customer Survey

Kelly — Wed, 21 Dec 2011 10:57:27 GMT

Basically, those surveys are after a certain number of responses. It looks like in between you receiving the email and opening it, we got all the responses we needed and ICM closed the survey. We are feeding back to ICM that the messaging doesn't look that smart. It would be nicer to say something like "Thanks for offering to help, but we've now received the number of responses we need." (needs work obviously )