topic Re: Advanced Webmail - looks good in Plusnet Feedback

Advanced Webmail - looks good

wewerethere — Fri, 16 Dec 2011 08:50:15 GMT

Hi guys - the new Advanced Webmail interface looks nice, and sooooooo much faster than the standard interface.
Can I also say to the people who have had added so many negative comments recently - we've been with F9/Plusnet for over 10 years now in 2 houses. We've had the odd niggle, but generally we're very happy with the service. My only gripe is upload speed as I take and sell photographs and it takes for ever to upload a quality image, but that's about it and that is down to the exchange hardware and our distance from it. Our phone is through them as well. If you can persevere then it should all sort itself out.
I'm a nearly 50-yr old IT Consultant, IT Manager, Sysadmin and VB.Net developer so I probably understand the technical side more than most and I'd have no hesitation in recommending them. I've found the helpdesk guys helpful and polite and any online questions answered within a reasonable time - which for me is 1-2 days. You can't expect an instant reply from a company like this - you'd need thousands of call center staff which simply isn't viable.
And just in case anyone is wondering - apart from having my BB and phone through PlusNet - I am in no way affiliated to them.
And I don't live in Yorkshire. ;0)

Re: Advanced Webmail - looks good

jojopillo — Fri, 16 Dec 2011 09:25:29 GMT

Hi wewerethere,
Thanks for the positive feedback. With regard to your upload it's showing as uncapped here, are you having issues with it?
Jojo

Re: Advanced Webmail - looks good

wewerethere — Fri, 16 Dec 2011 09:28:36 GMT

No - it's just not very quick but as I said I think that's down to the exchange. I had it uncapped a few weeks ago, and it's a s high as they can get it but uploading 15 10MB files does take a while.

Re: Advanced Webmail - looks good

jojopillo — Fri, 16 Dec 2011 09:34:35 GMT

How long does that typically take?

Re: Advanced Webmail - looks good

mattdanielc — Wed, 08 Feb 2012 11:22:32 GMT

Whilst the advanced webmail does look great - why do we have adverts on the bottom of the login screen - surely because we pay for plus net - we shouldn't have to have adverts at the bottom for completely random things?
Thanks

Re: Advanced Webmail - looks good

orbrey — Wed, 08 Feb 2012 13:03:22 GMT

Hi there,
The platform is still in beta and we haven't ruled out removing the adverts, however things are still under discussion and we do need to look at getting some kind of revenue from the webmail platform if possible. Obviously as things develop we'll keep everyone posted.

Re: Advanced Webmail - looks good

mattdanielc — Thu, 09 Feb 2012 09:08:03 GMT

Thanks for the response Matt.
Like I said, it looks and works great. But I do think it shouldn't have adverts. For a start it doesn't look professional. But secondly we pay our monthly fees to you and imo that means we shouldn't have to put up with adverts on the webmail - I'm sure BT etc don't? Adverts advertising your own company is fine - but not random stuff like it currently has. It's what you expect on facebook or other free email suppliers, not our broadband supplier.
That's my two pennies worth anyway

Re: Advanced Webmail - looks good

adamwalker — Thu, 09 Feb 2012 10:45:59 GMT

Quote
....however things are still under discussion

Off the back of these discussions we will be removing the adverts from webmail at some point in the not too distant future.

Re: Advanced Webmail - looks good

Jaggies — Thu, 09 Feb 2012 13:32:59 GMT

Quote from: mattdanielc
we shouldn't have to put up with adverts on the webmail - I'm sure BT etc don't?

There are adverts on the BT Yahoo! webmail platform, both on the sign-in screen and in the in-box.

Re: Advanced Webmail - looks good

adamwalker — Thu, 09 Feb 2012 15:36:37 GMT

FYI rather than removing ads altogether we'll be replacing them with our own banners.

Re: Advanced Webmail - looks good

Heloman — Thu, 09 Feb 2012 20:38:44 GMT

There is no problem with adverts or PN banners if you are using either Firefox or Chrome. Just use AdBlock Plus:
http://adblockplus.org/en/firefox
http://adblockplus.org/en/chrome
Sorry Adam.

Re: Advanced Webmail - looks good

drj — Fri, 10 Feb 2012 19:33:32 GMT

I don't get the adverts in the first place...
(The green boxes are the result of Norton Identity Safe)

Re: Advanced Webmail - looks good

Anotherone — Sun, 12 Feb 2012 18:30:07 GMT

I'd rather have the Ad's than pay more for the service
At least I have the option to block them if I choose - but as they generally aren't random and are related (cookies) to web sites I've visited, they don't usually bother me.

Re: Advanced Webmail - looks good

bobpullen — Mon, 13 Feb 2012 11:24:07 GMT

Heads up that the ads have been removed now.

Re: Advanced Webmail - looks good

avatastic — Mon, 13 Feb 2012 13:55:12 GMT

Quote from: _Adam_Walker_
FYI rather than removing ads altogether we'll be replacing them with our own banners.

Who's the lucky DCT member who's referral id will be used with them?

Re: Advanced Webmail - looks good

orbrey — Mon, 13 Feb 2012 14:11:52 GMT

Whilst I'm at least fairly sure that's a tongue in cheek post I'll address it as if it's not
Staff members can't get referral discounts, so there'd be no point in adding a referral code for one of us to the banner. AIUI it'll not have any sort of referral code, it'll just redirect straight to the relevant pages on our website.