topic Ticket Response Times in Plusnet Feedback

Ticket Response Times

SteveA — Tue, 24 Feb 2009 10:47:47 GMT

I raised a ticket at 15:46 yesterday (ticket ID : 27955036 ) and its still "Awaiting Support Team answer".
Its not a major problem as it was just a question about upping my ADSL from a fixed 2Mb line to Max but I was sort of expecting some sort of response after 19 hours.

Re: Ticket Response Times

James — Tue, 24 Feb 2009 10:50:10 GMT

Hi Steve,
Apologies for the delay - As you can probably imagine, since the Product Refresh we've been pretty busy!
I'll get your order placed now.

Re: Ticket Response Times

SteveA — Tue, 24 Feb 2009 10:55:11 GMT

OK thanks for that James. I just hope that this time the Max is stable, unlike last time 😉

Re: Ticket Response Times

James — Tue, 24 Feb 2009 11:33:05 GMT

I remember it well from the other forum

Re: Ticket Response Times

Tue, 24 Feb 2009 11:58:34 GMT

Had my ticket answered in about 2 hours yesterday (as it said on the portal) so the discrepancy is strange indeed.
Mine was just about the 18 month/12 month contract business and like OP, wasn't urgent by any means.