topic Re: FTTC in Plusnet Feedback

FTTC

mapletree — Tue, 31 Jan 2012 14:21:52 GMT

When I phoned up to order FTTC I was told that I had to move my phone service to PN as well, otherwise I could not have fibre. Looking at your web pages there is no such restriction mentioned. Please can you clarify this?

Re: FTTC

Strat — Tue, 31 Jan 2012 14:34:11 GMT

not according to this...

Quote
You'll need a Plusnet or other BT based landline to get our fibre broadband.

http://www.plus.net/fibre-broadband/broadband/
However

Quote
Fibre installation fee
There's a £50 one-off installation fee, which covers the cost of connecting your Plusnet fibre broadband service.
Want free installation?
Take fibre broadband, and add one of our phone packages to get free fibre broadband installation.
We'll even include a wireless router worth £40 - just pay for the P&P (£4.99).

Re: FTTC

mapletree — Tue, 31 Jan 2012 14:36:53 GMT

So why did the agent tell me otherwise (more than once)? I didn't mind moving since I was unhappy with BT, but it is slightly more expensive with PN.

Re: FTTC

Strat — Tue, 31 Jan 2012 14:38:23 GMT

Plusnet's 12 month line rental deal is better value than BT's.

Re: FTTC

mapletree — Tue, 31 Jan 2012 14:45:15 GMT

I'm not on any of BT standard phone packages AFAIK. I got offered extra discount when they made a total pigs ear of things last year.

Re: FTTC

drj — Tue, 31 Jan 2012 19:17:58 GMT

Quote from: Strat
Plusnet's 12 month line rental deal is better value than BT's.

For some - not for others... Dearer for me than BT for an equivalent service.

Re: FTTC

bobpullen — Wed, 01 Feb 2012 14:05:17 GMT

Quote from: mapletree
So why did the agent tell me otherwise (more than once)? I didn't mind moving since I was unhappy with BT, but it is slightly more expensive with PN.

Sorry about that. What day was it you spoke you us?

Re: FTTC

mapletree — Wed, 01 Feb 2012 14:23:19 GMT

It was probably the evening of the 26th since the ticket on my account appeared on the 27th. I didn't catch the name of the person I spoke to.

Re: FTTC

mapletree — Wed, 01 Feb 2012 15:11:17 GMT

Also the new router has not arrived yet

Re: FTTC

orbrey — Wed, 01 Feb 2012 17:19:21 GMT

Hi mapletree,
Bob's fed back regarding the agent you talked to, and we're chasing the router to see what's happening. Unfortunately the warehouse staff have left for the day now but I'll get you an update as soon as we can tomorrow.

Re: FTTC

mapletree — Wed, 01 Feb 2012 17:30:17 GMT

Thanks. Someone phoned me a little earlier and we discussed the problem with the lack of router (ticket 51433847).
I did not realize that you send out the routers at the last possible moment so it is likely they will be late if the post is not as quick as expected. If I'd known this I would have ordered another one but it's too late to do this now.
I am trying to find out whether any of my ADSL routers will work as a stop gap but, owing to my LAN configuration, I can't do without a router.

Re: FTTC

mapletree — Thu, 02 Feb 2012 11:20:44 GMT

According to the member centre the router hasn't even been shipped yet

Re: FTTC

mapletree — Fri, 03 Feb 2012 08:26:38 GMT

I've just had an update on my ticket to say that the router has only just been shipped and it will take 3-5 working days. My BT appointment is TODAY so there is absolutely NO chance it will arrive in time unless you are using Matt Smith to deliver it

Re: FTTC

orbrey — Fri, 03 Feb 2012 13:33:37 GMT

Hi mapletree,
Not sure what was going on with the updates there, but we're seeing that router plugged in and configured via the TR69 platform and you're showing as connected? Please let us know if you've not received it.

Re: FTTC

mapletree — Fri, 03 Feb 2012 13:37:10 GMT

Somehow the router did arrive today but not until after the OR engineer had started work. He had already left to look for an alternative router for me. For the future please send out routers a bit sooner!