https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854892#M29866 Hi patricia01,<BR />Glad to hear it's sorted but really sorry you felt that way following the initial responses. If there is anything you'd like us to look into please let us know, just drop a post in here <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Wed, 01 Feb 2012 10:23:27 GMT orbrey 2012-02-01T10:23:27Z https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854888#M29862 The most arrogant customer service response I have ever seen from any provider of anything.<BR />Badly done PlusNet - I am now looking for another provider.<BR /><BR /> Sun, 29 Jan 2012 23:12:43 GMT https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854888#M29862 patricia01 2012-01-29T23:12:43Z https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854889#M29863 and what exactly happened?<BR />give us a clue - dont mention the reps full name - its against forum rules Mon, 30 Jan 2012 07:44:32 GMT https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854889#M29863 pierre_pierre 2012-01-30T07:44:32Z https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854890#M29864 I've checked your account and have reviewed your recent contacts with us. I can see that there was some dialogue on ticket&nbsp; 51432076 yesterday with regards to an account change, that also traces back to ticket&nbsp; 51432076 which I can see you closed yourself following our response advising you about changing accounts and the line rental saver offer. <BR />Please let us know if that is what you're unhappy about and I'll be happy to dig further into that for you.<BR /> Mon, 30 Jan 2012 09:33:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854890#M29864 adamwalker 2012-01-30T09:33:35Z https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854891#M29865 Yes that was the issue - I thought I would have to pay an extra 12.99 line rental to upgrade as well as the broadband usage fee of 11.49. I had already taken advantage of the line rental saver offer for my phone usage and paid line rental in advance for the year. Unfortunately the system did not recognise this and the information in the website quote was wrong giving me the idea that higher broadband usage attracted extra line rental as well .<BR /> Having sent an enquiry I did receive confirmation that I would not be charged - but because of the delay I upgraded on my billing date and not the day before.<BR />Happily, this has been resolved now and I can enjoy using my plusnet broadband once more. I can also say that the line annual line rental is a very good offer.<BR /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 31 Jan 2012 20:14:45 GMT https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854891#M29865 patricia01 2012-01-31T20:14:45Z https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854892#M29866 Hi patricia01,<BR />Glad to hear it's sorted but really sorry you felt that way following the initial responses. If there is anything you'd like us to look into please let us know, just drop a post in here <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Wed, 01 Feb 2012 10:23:27 GMT https://community.plus.net/t5/Plusnet-Feedback/Arrogant-customer-service-response/m-p/854892#M29866 orbrey 2012-02-01T10:23:27Z