topic Re: Thank you Plus net in Plusnet Feedback

Thank you Plus net

massy — Sat, 03 Dec 2011 17:02:35 GMT

Hi,
Just got to say thank you for the great service provided by Plus.net. I had a problem with my broadband disconnecting frequently, submitted a fault on Wednesday, they identified that I need a engineer to look at on the Friday and they the engineer was scheduled for the next day!! The Openreach engineer fixed the problem and was great too
Many thanks again.
Massy

Re: Thank you Plus net

Oldjim — Sat, 03 Dec 2011 17:51:16 GMT

Welcome to the forums - it is nice to hear from another satisfied customer
I am a bit puzzled - if it wasn't an Openreach engineer does this mean that they have started using sub contractors

Re: Thank you Plus net

massy — Sat, 03 Dec 2011 18:40:41 GMT

Quote from: Oldjim
I am a bit puzzled - if it wasn't an Openreach engineer does this mean that they have started using sub contractors

My apologies, he was Openreach...that is what I get for typing too fast

Re: Thank you Plus net

orbrey — Mon, 05 Dec 2011 11:02:45 GMT

Hi Massy, thanks very much for the good feedback - warms the cockles on a Monday morning
Hope we continue to impress, please let us know if there's anything else we can help with.