https://community.plus.net/t5/Plusnet-Feedback/Good-Customer-Service/m-p/850581#M29576 In case people reading the forums get an overly negative view !!!!&nbsp; My catastrophic reduction of download speed (5MB to 250KB ) was fixed in under an hour after posting to this forum. Now more than happy with 7.9MB&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />Thank you Joanne Tue, 29 Nov 2011 15:02:08 GMT randmathome 2011-11-29T15:02:08Z https://community.plus.net/t5/Plusnet-Feedback/Good-Customer-Service/m-p/850581#M29576 In case people reading the forums get an overly negative view !!!!&nbsp; My catastrophic reduction of download speed (5MB to 250KB ) was fixed in under an hour after posting to this forum. Now more than happy with 7.9MB&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />Thank you Joanne Tue, 29 Nov 2011 15:02:08 GMT https://community.plus.net/t5/Plusnet-Feedback/Good-Customer-Service/m-p/850581#M29576 randmathome 2011-11-29T15:02:08Z https://community.plus.net/t5/Plusnet-Feedback/Good-Customer-Service/m-p/850582#M29577 Aw, you're welcome. Glad to have helped <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 29 Nov 2011 15:13:50 GMT https://community.plus.net/t5/Plusnet-Feedback/Good-Customer-Service/m-p/850582#M29577 jojopillo 2011-11-29T15:13:50Z