topic Fault reporting - phone fault in Plusnet Feedback

Fault reporting - phone fault

Oldjim — Fri, 24 Oct 2008 16:06:27 GMT

I have no idea if BT have fixed it or nor as the crackling is intermittent.
However this post is about the Plusnet response/actions.
I phoned this morning to the voice line faults and asked if he could hear the crackling on the line. When he confirmed he could I asked that a fault be raised.
Early this afternoon I had a call from Openreach checking the line (no noise - so it may have gone away or it might have been fixed - I am not holding my breath on that one).
The point is that from reporting the fault to Openreach doing something - less than 4 to 5 hours - i am really impressed. It beats the ticket system all ends up and I didn't need to answer loads of irrelevant questions.

Re: Fault reporting - phone fault

James — Fri, 24 Oct 2008 16:17:36 GMT

Hi Jim,
Great to hear that Openreach acted on our raising a fault so quickly.
Any reason why this is in the forum of rantage? Or are you saying that you called BT instead?

Re: Fault reporting - phone fault

Oldjim — Fri, 24 Oct 2008 16:23:04 GMT

Title of the sub forum - Rants and Raves - this was a rave

Re: Fault reporting - phone fault

pierre_pierre — Fri, 24 Oct 2008 16:26:10 GMT

I drink to that rave

Re: Fault reporting - phone fault

HPsauce — Fri, 24 Oct 2008 17:16:08 GMT

Quote from: Oldjim
The point is that from reporting the fault to Openreach doing something - less than 4 to 5 hours - i am really impressed.

Openreach can at times get their finger out as I may have mentioned before.
A few days ago I reported a fault for a vulnerable elderly neighbour (no dial tone at all) and popped back 10 minutes or so later to update her; the Openreach guy was already there and up a ladder checking the cable!
This was not PlusNet but was another non-BT phone provider.