topic Re: plusnet is the way to go! in Plusnet Feedback

plusnet is the way to go!

halster65 — Tue, 15 Nov 2011 11:11:48 GMT

Hi I just wanted to drop this comment to say how brilliant plusnet have been.
Since i have had fibre installed, i have had no problems, and better still my speed seems to have gone up last few days!
Was downloading at 37mb on newsgroups, but for last week, i am getting 40mb!
which is just brilliant!
I have recommended plusnet to all my friends and family...they are the only ISP who actually care about their customers!
Thanks again Plusnet!

Re: plusnet is the way to go!

jojopillo — Tue, 15 Nov 2011 14:09:24 GMT

Hi halster65,
Thanks very much, It's nice to see positive feedback here.
Jojo

Re: plusnet is the way to go!

x47c — Tue, 15 Nov 2011 16:08:57 GMT

Yes, likewise here.
Sometimes reading the complaints on these boards one forgets that they are actually a small minority of subscribers.
Indeed I am begining to wonder how some of them would survive at all if thieves stole the telephone cable from the exchange and they were cut off for 2 weeks (as happened in Chalgrove Oxon).
The majority are satisfied and of course such is human nature they don't come on here to say so.
The problem is that the internet is becoming viewed as "essential" and hence people believe it should be subject to the same reliability as more mature services such as gas & electric.
Unfortunantly broadband is more of a developing technology similar to the early days of the motor car: - it basically worked, some worked better then others and those that had an technical interest in 'car things' got them to work best. It took a long time before cars became something you got in, turned the ignition and they worked every time.
One feels sorry for the call centre where it must just be an endless stream of "my broadband doesn't work and its all plusnet fault" sort of calls.
I'm just thankful I'm an engineer working in abusiness to business environment and don't have to deal with the public!

Re: plusnet is the way to go!

198kHz — Tue, 15 Nov 2011 22:54:25 GMT

Quote from: x47c
The problem is that the internet is becoming viewed as "essential" and hence people believe it should be subject to the same reliability as more mature services such as gas & electric.
Unfortunantly broadband is more of a developing technology similar to the early days of the motor car: - it basically worked, some worked better then others and those that had an technical interest in 'car things' got them to work best. It took a long time before cars became something you got in, turned the ignition and they worked every time.

A good analogy! And of course to an extent the same still applies to computers.
In the majority of cases, an angry or belligerent post is from a customer who, to continue the analogy, does not understand "what goes on under the bonnet", and/or the extent to which PN's hands are tied by BT Wholesale and BT Openreach.
High praise must go to the PN Digital Care Team, and the knowledgeable customers who frequent these forums, pouring liberal quantities of oil on troubled waters - it's just one of the admirable qualities of this ISP.

Re: plusnet is the way to go!

chandu — Tue, 15 Nov 2011 23:42:38 GMT

Hear, Hear.
Chandu.

Re: plusnet is the way to go!

rongtw — Wed, 16 Nov 2011 07:49:03 GMT

well said apart from a few minor issues with gaming connections PN has been brilliant !!
especially the staff on the forum