topic Re: Webmail in Plusnet Feedback

Webmail

community — Tue, 31 Mar 2009 12:55:34 GMT

Why is it that when I want to get to my Plusnet emails , the wait takes at least 60 seconds EVERY TIME for them to appear and in certain cases twice as long?
The notice "waiting for webmail.plus.net" comes up immediately but the wait is soul destroying!
I also have another mail server which has a facility to get "external webmail"....when I click on that facility, I get my plusnet mail IMMEDIATELY!

Re: Webmail

James — Tue, 31 Mar 2009 12:59:17 GMT

Hi there,
I'm really not sure why you're seeing such a poor performance when trying to load http://webmail.plus.net
I just tried for myself and both the login page and the emails themselves loaded within a second.

Re: Webmail

MauriceC — Tue, 31 Mar 2009 13:15:59 GMT

I have to agree with James. Just tested from work - not a very fast connection - and had no problems?
Maurice

Re: Webmail

pierre_pierre — Tue, 31 Mar 2009 13:24:18 GMT

mine just took 6 seconds

Re: Webmail

dvorak — Tue, 31 Mar 2009 13:43:10 GMT

Same here, I'm tunnelling from a remote PC to home and loaded in 9 seconds..

Re: Webmail

community — Tue, 31 Mar 2009 18:21:52 GMT

I appreciate your telling me of your good fortune....but that doesn't help me at all!
Where are the Plusnet people when you want them?
Can I have a friendly suggestion?

Re: Webmail

Oldjim — Tue, 31 Mar 2009 18:34:52 GMT

How much disk space is your webmail taking up - i.e. total number of emails and attachments

Re: Webmail

Chris — Tue, 31 Mar 2009 21:55:35 GMT

Quote
Where are the Plusnet people when you want them?

Jameseh replied earlier on I believe and couldn't replicate the issues.
When I log in to webmail it takes around 30 seconds, but then I do have a huge amount of email stored on there which would be why it's happening to me.

Re: Webmail

community — Wed, 01 Apr 2009 06:37:46 GMT

Quote from: Oldjim
How much disk space is your webmail taking up - i.e. total number of emails and attachments

I store a lot of emails for ease of reference to replies etc...... but why should that have any effect on receiving more emails?
Do you have a reason?
cheers

Re: Webmail

community — Wed, 01 Apr 2009 06:41:57 GMT

Quote from: Chris
Jameseh replied earlier on I believe and couldn't replicate the issues.

Yes, I read James' reply but it wasn't helpful was it?
It reminds me of going to the doctors with a complaint and he only agreeing that you have a problem!

Re: Webmail

pierre_pierre — Wed, 01 Apr 2009 07:36:46 GMT

the server is not a good place to store e-mails, I think that PN have a limit and also you reach a point where normal web mail cannot open the folder, you have to go to a program like Thunderbird and IMAP then.
Also some people in the past year have seen there server folders purged

Re: Webmail

bobpullen — Wed, 01 Apr 2009 08:25:07 GMT

@community, I've just sent you a PM.

Re: Webmail

community — Wed, 01 Apr 2009 09:11:30 GMT

Quote from: pierre_pierre
the server is not a good place to store e-mails, I think that PN have a limit and also you reach a point where normal web mail cannot open the folder, you have to go to a program like Thunderbird and IMAP then.

Thanks for your input pierre.
To test the theory of "overloading the server", I have just got rid of most of my email copies and some folders.
But I have found NO IMPROVEMENT to the squirrelmail speed.

Re: Webmail

Anotherone — Wed, 01 Apr 2009 12:11:17 GMT

@pierre
I think you may misunderstand things here. If you use IMAP the e-mails are stored on the server!
For everyone elses benefit, I also have experienced occasional pregnant pauses accessing Webmail, along with other parts of PN's sites, POPing mail etc. along with other users who have now been complaining for a while, blaming it on a variety of issues including DNS. At the moment I'm on the fence at the cause of these problems, but the OP is not alone.
@Bob
If there is any useful information, or advice, especially on methods of pinpointing issues, that you could tell us about, that would be appreciated.