topic Re: Are Plusnet good? in Plusnet Feedback

Are Plusnet good?

Labman — Thu, 03 Nov 2011 12:47:04 GMT

they take away our free international calls
they charge people for not having a direct debit set up even though i do the work myself... i think im getting ripped off?
they try and sell me some extra super package that give me prioritized gaming WHAT THE HELL IS THAT ALL ABOUT... i don't want that, I SHOULDNT NEED THAT. <trying to sell me thin air...
then put the price up.

Re: Are Plusnet good?

gswindale — Thu, 03 Nov 2011 15:13:56 GMT

Quote from: Labman
they charge people for not having a direct debit set up even though i do the work myself... i think im getting ripped off?

Do you work in PN's credit control department then?

Quote
they try and sell me some extra super package that give me prioritized gaming

They've never actively tried to sell me anything - occasionally I get emails advising of new products; but never have I been forced onto a new package.
I cannot comment about phone calls as I don't use PN for telephone.

Quote
then put the price up

All prices I can see are still competitive compared to the competition and let's face it; we're still paying around about the same as we were 5 years ago - compare that to the price of a loaf of bread or a litre of petrol.
dick:green Quote fixed.

Re: Are Plusnet good?

Labman — Fri, 04 Nov 2011 20:59:59 GMT

Well to be honest they are slowly losing to virgin because of the 60gb cap.. And dont try and tell me it costs money to shift moneyS from one place to another as its just number in a computer screen nothing more... they didnt do it before so why now?..
Any questions marks above are rhetorical questions. that means do not reply to them because i don't want to read your stupid dribble.
PS. don't stand up for company's .... the worlds ruled by them as it is.. u frickin sheep..

Re: Are Plusnet good?

itsme — Fri, 04 Nov 2011 21:23:59 GMT

Quote from: Labman
And dont try and tell me it costs money to shift moneyS from one place to another as its just number in a computer screen nothing more... they didnt do it before so why now?..

You are either young or old and losing your memory.

Re: Are Plusnet good?

CX — Fri, 04 Nov 2011 21:52:58 GMT

Quote from: Labman
Any questions marks above are rhetorical questions. that means do not reply to them because i don't want to read your stupid dribble.

What is the point of this thread exactly? Rhetorical question, of course.

Re: Are Plusnet good?

artmo — Fri, 04 Nov 2011 22:28:31 GMT

Oh dear! Just love the grammar
I wonder how many others will agree with you when you publish the results of your poll

Re: Are Plusnet good?

jelv — Fri, 04 Nov 2011 23:08:19 GMT

Vote and you'll see the results so far (you'll like it).
We've so many polls like this in the past which get exactly the opposite result to the one the person started it wanted; this one looks like being no exception.

Re: Are Plusnet good?

Anonymous — Fri, 04 Nov 2011 23:24:26 GMT

Question: Is this thread good or not ?

Re: Are Plusnet good?

swindonbaggie — Sat, 05 Nov 2011 00:21:54 GMT

They really are the worst company for customer service. Had a problem the other week and some 'Customer service' (sic) agent called Anne answerde my call in such a beligerent and uncoperative manner I was at a loss for words.
'Good honest Broadband from Yorkshire' - Nah.
Shit Service from Sheffield - Yes.

God help BT if they carrying this charade of a bunch of coniving shysters on. Their portfolio must be pretty empty if they resort to keep this donkey trotting.

Re: Are Plusnet good?

Labman — Sat, 05 Nov 2011 00:47:22 GMT

i dont mind you taking the piss out of me. obviously people who like getting ever increasing bill's... stupid people...

Re: Are Plusnet good?

artmo — Sat, 05 Nov 2011 06:41:42 GMT

@jelv, I did vote - I was just winding him up.
@labman, my bill hasn't gone up, in fact it's just been reduced for me by the nice people at PN.

Re: Are Plusnet good?

Petard — Sat, 05 Nov 2011 08:35:50 GMT

Are PlusNet good? I've been with them for five years, and I think on the whole the answer is yes. I like the openness - the fact of these fora where one can correct misunderstandings, praise or criticise them in public; the published service statistics; the 03xx numbers to call them on, the announcement when one does call of how long the queue is....
If PN have a weak spot, it's that when one raises a ticket, carefully making it as succinct and pertinent as possible, they don't always read it too closely at first, and answer a question one hasn't asked. This slows things down and makes extra work for everyone.... Nonetheless, in my experience they are still well ahead of BT and Virgin, who each took weeks and weeks to resolve my problems, if they did so at all.

Re: Are Plusnet good?

ckcomputing — Sat, 05 Nov 2011 10:01:44 GMT

Having dealt with many Internet Service Providers over the years (on customers' behalf) I can definitely say that Plusnet are like a breath of fresh air.
1) They have a UK based customer service.
2) The staff are helpful, polite and knowledgeable.
3) They will go that extra mile (kilometre} to ensure a satisfactory conclusion to issues raised.
4) Many of the staff frequent these fora and will always help to solve problems (often in their own time.) Not to mention the many expert members and moderators here.
It never ceases to amaze me how some people are always too ready to criticise without first, at least, giving Plusnet the opportunity to help rectify their problem.
It must be remembered that those who are vociferous in their condemnation of Plusnet are a very small minority compared to the many thousands of satisfied customers.
It is a fact that those customers, in the main, do not frequent these fora.
Rant over - just thought I would also add a little balance to the thread!

Re: Are Plusnet good?

CX — Sat, 05 Nov 2011 11:00:43 GMT

I don't know what you've got yourself so wound up over. There are a couple of simple solutions:
1) Set up a direct debit (which I think you find will be charged by most companies)
2) Ignore the emails suggesting new or additional products

Quote from: Labman
obviously people who like getting ever increasing bill's...

My bill hasn't increased. You must mean when the VAT increase came into effect right? (just to save you attempting to read that, Plusnet froze their prices). Or is it because you have phone with Plusnet too and you are ignoring the fact that BT line rental prices have also increased?

Quote from: Labman
stupid people...

Hmm

Re: Are Plusnet good?

Labman — Sat, 05 Nov 2011 11:23:34 GMT

ok why are people saying that there bill hasnt increased, when they emailed everbody saying a call is 1.1p more plus somthing else and another £1 for line rental.. pn customer service is good admit-tingly.

Re: Are Plusnet good?

Oldjim — Sat, 05 Nov 2011 11:45:41 GMT

Because I am on the Anytime tariff which hasn't changed - still £3.50 - and I have opted for the 12 month line rental so my overall bill for the year will have reduced from £185.88 to £155.88
That will easily pay for the setup fee for the few chargeable calls I make
Also if you are on the basic tariff you would need to make a lot of calls to cover the £30 reduction. If you are making that many calls you would be better on Anytime as the approximate total call cost would be at least £180 (equivalent to £15 per month) to generate the extra £30 from the price increase
That is why the other posters are saying that their bill won't increase

Re: Are Plusnet good?

JayG — Sat, 05 Nov 2011 11:55:10 GMT

Anyone who thinks that PN are bad has clearly never been a Tiscali customer (and then a TT "Tiscali legacy" customer! :'()
The no-nonsense information on the website about all aspects of the products is a refreshing change, and the difference in attitude towards solving customer's problems in the forums is almost palpable!
My first post, because I like to give credit where it's due, and no, I have no connection with PN or any other communications company!

Re: Are Plusnet good?

gswindale — Sat, 05 Nov 2011 12:29:38 GMT

Quote from: Labman
ok why are people saying that there bill hasnt increased, when they emailed everbody saying a call is 1.1p more plus somthing else and another £1 for line rental.. pn customer service is good admit-tingly.

Well my bill hasn't increased as I don't pay any call costs to PN.
Remember - they are an ISP not a TELCO by design. The phone service is an optional extra that you can take - if you don't like the charges then go elsewhere.

Quote
Well to be honest they are slowly losing to virgin because of the 60gb cap

Is the cap that important? I'm only using 15GB/month at present tops. No iplayer involved in that admittedly; but there is youtube & other streaming involved; along with gaming downloads.

Re: Are Plusnet good?

Anonymous — Sat, 05 Nov 2011 13:24:38 GMT

60GB is not really a "cap" anyway, it is the amount of usage allowance that has been paid for in advance.
If it was a "cap" then once you exceed that usage then you would get cut off - as most other ISPs (using BT lines) do.
You can CHOOSE to "cap" your usage and additional expenditure to anything you want by logging in to the 'Member Centre' and setting a suitable threshold in the "Product Change" page.
If you then exceed your chosen limit, then all that happens is that traffic management kicks in and reduces your download speed, but you can still download as much as you like - but just more slowly.
Comparing Plusnet to Virgin is not a very valid comparison either, as Plusnet pay BT for the amount of broadband traffic that is passed over the BT network, whereas Virgin is an LLU ISP who own their own network hardware and DON'T pay BT (or BT prices) for the volume of traffic on their network. Therefore there is a fundamental difference between ISPs that use the BT network and those that use non-BT LLU connections, and that it is the LLU ISPs that can offer 'unlimited' data downloads without traffic 'shaping'.

Re: Are Plusnet good?

twitchy14 — Sun, 06 Nov 2011 17:24:42 GMT

l have to say lve been very dissapointed in plusnet, having been with sky for lyr with no problems at all, re disconnections, slow speed, useage unlimited, never had to contact them, freeview box and router provided, prior to them 4yrs with virgin for just broadband again as above no probs.
l changed to try and economise as things get tighter economically, looked around, plusnet sounded a good price, plus bt connection and yorks co.
First week had about 30 loss of signal,s, most for 5min or so, still annoying losing emails, l or 2 for a few hours, whilst l desperately check and recheck all connections, whilst this is going on l,m informed my logb allowance has been passed so have to get another 5 at 5pound cost, within 5 days thats used so need another 5 now ten pound over, wondering where it will end, so agree to upgrade to the 60gb meaning my price now goes up to ll.49 instead of the initial 3months at 3.49, thereafter 6.50, which l was led to believe would suffice for normal useage, which mine is, dont download films, utube, files, just email, ebay, a little surfing, by the 3rd week another 5gb used, meaning l5pound on top of the new rate of ll.49 bringing my first bill to near 48pound, when l left sky due to bills of 33pound average, virgins were 24 pound average for broadband, phone calls being through the internet company sipgate pay as you go, which l would have used again but not being technically sussed and my son who set all up now living a distance away, and pn sounded good, line rental and bb use for l5-l8pound pm. Reality lve paid going up to 60pound in the first month.
And will be on at least 30pound per month from now on, increased line rental added. l also find it a little slow, my son thinks a lot slow on his laptop, drove him mad last night, wanted me to pack in with pn, reconfirmed to him that l had found out later l would have 90-100pound to pay to pn if l cancel, presumably without contract, router price, which l probably didnt need, having sky,s left, and one of our own, but led to believe it best to get pn,s router.
l dont doubt there is nothing illegal about pn,s set up, probably all in the small print, reams of it, as with everything, if you want to spend half your day reading terms etc for everything, and it is in keeping with many other companies, as ive found out to my cost, as with buy now pay lyr later, no notification and interest banged on. Guess l grew up in a time when people and companies were more upfront, words rather than terms.
So at present l have just started the 60gb allowance, the disconnections have stopped, hopefully it will be more straightforward and l will not have to go through service problems, and try to manage paying far more than l expected to. This is a statement not requiring