topic Re: Customer care or relation in Plusnet Feedback

Customer care or relation

rookey — Tue, 25 Oct 2011 20:42:05 GMT

I really be glad if customer care or relation can view my ticket and email me as I am hard of hearing and find it hard to call you. Please do email as this is the kind of customer services I expect please.

Re: Customer care or relation

Oldjim — Tue, 25 Oct 2011 20:52:26 GMT

I am sure this will be picked up in the morning but for information the normal procedure is that you receive an email advising that the ticket has been replied to and including a link to the response.
The only time you would normally get a phone call is if the agent thinks that a discussion would help solve the problem but this is not usual.

Re: Customer care or relation

rookey — Tue, 25 Oct 2011 20:58:55 GMT

I got a ticket reply to call customer relation but I can't hear on phone I use email as a method of contact so am trying get them see my ticket and resolve it

Re: Customer care or relation

orbrey — Wed, 26 Oct 2011 16:14:26 GMT

Hi rooker,
I passed this ticket on to one of our agents who should have replied already, hope it's sorted things out for you. Please let us know if not, or if there's anything further we can do.

Re: Customer care or relation

rookey — Wed, 26 Oct 2011 16:53:27 GMT

This has now all been sorted thanks