topic Re: Zero Response in Plusnet Feedback

Zero Response

MCal27 — Tue, 25 Oct 2011 19:28:30 GMT

Well as a new Plusnet customer here's my 1st impressions:
My connection doesn't work (No DSL sync) Yes have swapped modems, filters & I'm connected to the test socket with no extensions in the house.
My posts in the support area (service ticket) get zero response
Call's to the Support Line go unanswered (under staffed support team?)
Is it normal for a support Ticket to go unanswered for 48hrs? I think I'll be calling the Customer Response line tomorrow and cancelling already. It's only been live (well dead..it doesn't work) for 2 days. But if support issues are going to go unanswered I'm off..
Al.

Re: Zero Response

orbrey — Wed, 26 Oct 2011 09:33:34 GMT

Hi,
Following testing the fault has been confirmed and an engineer visit offered, if you advise when you'd be available (weekdays either between 8am and 1pm or 1pm and 6pm) we'll get it booked in for you and get this sorted out.
I'm sorry for the delay in responding, hope that helps.

Re: Zero Response

orbrey — Wed, 26 Oct 2011 09:59:40 GMT

Thanks for your time on the phone - booked for tomorrow morning, we'll make sure to keep you posted. If you could let us know how the visit goes as well that'd be great.