topic Re: a unhelpful pre sales answer! in Plusnet Feedback

a unhelpful pre sales answer!

james26 — Thu, 20 Oct 2011 09:31:48 GMT

Hi,
A rant really, get one of my clients to switch to plusnet from local cable company and he emailed to ask about iPhone mail and got the below replay from a Mr Mark [mremoved], ether Mark has not has his coffee today or some re training is in order!

Dear Mr xxxxx xxxxxxxxxxx
Thank you for your reply. Unfortunately our email service is not compatible with the email programme on an iPhone. Our emails can only be accessed through either our website or Outlook Express.
Regards,
Mark [mremoved]
PlusNet Customer Support
--
http://portal.plus.net
The Smarter Way to Broadband
If you need any further information, please reply to this
email or to contact_sales@plus.net
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules.] Name added to report

Re: a unhelpful pre sales answer!

orbrey — Thu, 20 Oct 2011 10:09:53 GMT

Hi there,
Thanks very much for the heads up, I believe Jameseh has picked this up and flagged it internally for feedback.
For the record, our mail should work fine with the iPhone email client and also with clients other than Outlook Express (provided the details are correct of course).

Re: a unhelpful pre sales answer!

James — Thu, 20 Oct 2011 10:15:54 GMT

I wrote a support guide on how to set up email on an iPhone a couple of years back:
http://community.plus.net/library/email/setting-up-plusnet-email-on-an-iphone/

Re: a unhelpful pre sales answer!

pierre_pierre — Thu, 20 Oct 2011 12:10:27 GMT

and it works well with my Thunderbird, on Win7 and Linux

Re: a unhelpful pre sales answer!

harps1h — Thu, 20 Oct 2011 19:21:19 GMT

and windows live mail

Re: a unhelpful pre sales answer!

Andrew_B — Fri, 21 Oct 2011 09:39:31 GMT

You can set up pretty much any pop3/imap email client to use Plusnet email.
While we can't cover them all, we have guides for some of the most popular here: http://www.plus.net/support/email/setup/

Re: a unhelpful pre sales answer!

hmarshy — Sat, 22 Oct 2011 09:02:01 GMT

Alternatively and a better solution in my eyes is to use an Internet based email provider then when you change ISP you don't have to change your email settings.
Cheers
Howard

Re: a unhelpful pre sales answer!

PeterLoftus — Sat, 22 Oct 2011 10:15:49 GMT

Howard
Not an option for me and a lot of people, I need to keep my legacy e-mail services going, I have a home office and I need to connect to clients e-mail systems. I think (but don't know) that this is the OPs situation too.