Happy so far.

CiderGypsy — Sun, 16 Oct 2011 12:42:24 GMT

Hi,
I have only just joined plusnet and so far I am a happy customer. Everything has gone smoothly and efficiently and the communication was excellent which is why I wanted to post something.
As a complete computer ignoramusI had to telephone in for help setting up my email and was talked through it there and then. I have seen a couple of comments on forum from people saying they found the support team patronizing but, for someone like myself who has to be talked through everything down to the last mouse click this 'non assumption' of any knowledge on my part was great and it was nice, for once, to feel the person on the other end was not getting exasperated with my ignorance.
Plusnet is a breath of fresh air after Virgin Media and I hope this will continue to be my experience.
~ Jane
PS: This is my first ever forum posting anywhere so apologies in advance for any 'faux pas' I may commit either now or in the future!

Re: Happy so far.

pierre_pierre — Sun, 16 Oct 2011 14:37:07 GMT

Non yet, and welcome to your first forum

Re: Happy so far.

orbrey — Mon, 17 Oct 2011 14:23:16 GMT

Hi there,
Glad all is good for you, please do come back to post again whether there's anything we can help with or not It's definitely a welcoming and knowledgeable community here.
Thanks for the feedback

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Happy so far.

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Re: Happy so far.