topic Re: My Referrals discount e-mail. in Plusnet Feedback

My Referrals discount e-mail.

jtonline — Sun, 09 Oct 2011 21:06:06 GMT

Yeay, I've just been advised that I'm getting my first subscription discount under the My Referrals scheme
I think someone at Plusnet needs to look at the e-mail template though. Extract follows:

[tt]By referring the following account, you have received a discount of £0.50.
This has been applied to your account as a.
Referral ID: new_signup
Discount received: £0.50[/tt]

I know it will be applied as a reduction on my direct debit, but that info has been missed from the e-mail, and although it says 'by referring the following account', the referred account name doesn't follow in the e-mal either
Thanks for the discount, I hope this feedback is useful.

Re: My Referrals discount e-mail.

pierre_pierre — Mon, 10 Oct 2011 06:50:02 GMT

you think you know it will be added to your DD, but there are some people who have other types of account (who have left pluss net) and their refferal discount are added up until they reach £5 and then they get a separate payment.
other point. It is not a good idea to send peoples details via e-mails. I current get two and they are a diffent type

Quote
Congratulations! We are writing to inform you of the discount you have
received through My Referrals and how the discount has been applied.
By referring the following accounts, you have received a discount of
£0.75. This has been applied to your account as a.
Referral ID: workplace - manual association
Discount received: £0.25
Referral ID: new_signup
Discount received: £0.50
Full details of the referrals for your account can be found in the Current
Referrals section of our portal:
https://portal.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals

also the subject line of the e-mail tells me where the money is going

Quote
My Referrals discount applied to invoice number #31447355

Re: My Referrals discount e-mail.

jonathand — Mon, 10 Oct 2011 14:19:44 GMT

Quote from: pierre_pierre
other point. It is not a good idea to send peoples details via e-mails. I current get two and they are a diffent type

Sorry if I'm missing something, but where is it sending people's details?

Re: My Referrals discount e-mail.

orbrey — Mon, 10 Oct 2011 14:32:40 GMT

Hi guys,
Thanks for the heads up, I've raised an internal problem on this (ref. 68679) to get it sorted.

Re: My Referrals discount e-mail.

pierre_pierre — Mon, 10 Oct 2011 19:15:28 GMT

@Jonathand
the original post

Quote
the referred account name doesn't follow in the e-mal either

Re: My Referrals discount e-mail.

pierre_pierre — Mon, 10 Oct 2011 19:21:07 GMT

@Matt
Is there actually a problem? I dont think there is if you read my reply

Re: My Referrals discount e-mail.

orbrey — Tue, 11 Oct 2011 10:06:06 GMT

Hi Pierre,
Yes, there is - if you look at the sentence at the end of the second paragraph, it ends without explaining how the discount has been applied:

Quote
By referring the following accounts, you have received a discount of
£0.75. This has been applied to your account as a.

Re: My Referrals discount e-mail.

pierre_pierre — Tue, 11 Oct 2011 12:20:33 GMT

whats wrong with that? in my mind £0.25 plus £0.5 and that equal £0.75 which was placed on my account ref invoice number #31447355
mind you, I dont know where that invoice is

Quote
Invoice Value Balance Invoice Date Status Description
29014328 £-0.75 £0.00 24/09/2011 Credit Note Reduction of subscription charges by the referral scheme
29014327 £19.47 £0.00 24/09/2011 Fully Paid Scheduled Payments
28441700 £-0.75 £0.00 24/08/2011 Credit Note Reduction of subscription charges by the referral scheme
28441698 £19.47 £0.00 24/08/2011 Fully Paid Scheduled Payments
27883412 £-0.75 £0.00 24/07/2011 Credit Note Reduction of subscription charges by the referral scheme
27883411 £19.07 £0.00 24/07/2011 Fully Paid Scheduled Payments
27336830 £-0.75 £0.00 24/06/2011 Credit Note Reduction of subscription charges by the referral scheme
27336828 £18.97 £0.00 24/06/2011 Fully Paid Scheduled Payments

and the fully paid does not show what came out of the bank, You seem to have re jigged it recently, I was certain it used to
this is the second e-mail, which is £19.47 - £0.75

Quote
We'll soon be taking a payment of £18.72, for your PlusNet service. This
will leave your account on or after 28/09/2011.
This email is for your information only, so you don't need to do anything
to complete the payment.

Re: My Referrals discount e-mail.

orbrey — Tue, 11 Oct 2011 12:55:54 GMT

Pierre,
The problem is with the second sentence in that paragraph, the one that says "This has been applied to your account as a."
As you can see, there's something missing at the end of the sentence. It should explain what the discount has been applied as, but isn't doing.