topic Re: Customer Support in Plusnet Feedback

Customer Support

warbleeder — Fri, 30 Sep 2011 13:41:02 GMT

I have had big problems with P/N Customer Support lately so i just wanted to see what other people thought of them

Re: Customer Support

dvorak — Fri, 30 Sep 2011 14:46:20 GMT

I was having trouble with my line and found support to be excellent and the issue has been resolved to my satisfaction.

Re: Customer Support

warbleeder — Fri, 30 Sep 2011 14:56:51 GMT

... dont get me wrong they do have good points .... like UK only call centre.... not having to spell every word so they get it right... nice and polite people who understand you..(Durban caused afew problems tho) .. just wanted to see what others thought

Re: Customer Support

Strat — Fri, 30 Sep 2011 15:25:49 GMT

I think you'll find the vote pretty one sided as it's one of the best services in the industry (ok...maybe the best ;))
Personally I have had very little dealing with them as my and my Daughter's broadband and phone simply work.

Re: Customer Support

PeterLoftus — Fri, 30 Sep 2011 15:47:00 GMT

and the responders are self selecting, the habitués of this forum are the types who get what the want from organisations like PN having probably selected PN for good reasons in the first place

Re: Customer Support

warbleeder — Mon, 03 Oct 2011 12:21:07 GMT

dont get me wrong plusnet are great... great staff and a english call centre wich is fantastic and i dont have to spell every word ever time i call up
but the big downside is that they have to bow to bt..... and bt cause most of the problems...
then when we try to complain about BT messing us about nothing seems to get done
i found out my problem was down to new staff at plusnet..... they put my house move down as just the phone and not the broadband ... so its caused problems

Re: Customer Support

adamwalker — Wed, 05 Oct 2011 08:51:17 GMT

Quote
I have had big problems with P/N Customer Support lately

Could you let me know what happened? I'd like to look into that.
EDIT: I've just seen your other post, I'll reply to that now.