https://community.plus.net/t5/Plusnet-Feedback/Getting-madder-by-the-day/m-p/831300#M28556 Hi there,<BR />I'm really sorry about the way things have started for you. The order not being built correctly refers to a problem between two of our suppliers' systems, though they have raised what's called a bridge case in order to get this fixed. This is set to be reviewed on the 29th (tomorrow) so we should be able to give you an update then. Wed, 28 Sep 2011 12:39:57 GMT orbrey 2011-09-28T12:39:57Z https://community.plus.net/t5/Plusnet-Feedback/Getting-madder-by-the-day/m-p/831299#M28555 I ordered fibre and phone package five weeks ago.&nbsp; First I was given an installation date of 12 Sept and informed that a router would be delivered.&nbsp; The router didn't appear&nbsp; -&nbsp; because it had not been ordered !!&nbsp; When the engineer called about installation I had <BR />to tell him not to come.&nbsp; Without a router we would have been restricted to only one wired machine - - no thank you!<BR />After a phone call from me a router was ordered and delivered.&nbsp; Eventually another installation date was set (following more messaging from me and not initiated by Plusnet.<BR />The installation was to be done yesterday ( 26 Sept ) but no engineer appeared and no information was given to me until I rang Plusnet again. The reason given was "order not built correctly in suppliers systems"&nbsp; I translate that as. "Somebody messed up again". I still have no idea when my order will be completed. <BR />I am not just underimpressed with Plusnet I am absolutely furious.&nbsp; The contact system is sluggish and unwieldy.&nbsp; Staff are pleasant but nothing happens in an efficient manner.&nbsp; The time to answer phones is too long:&nbsp; over ten minutes yesterday at 17.55.&nbsp; During that call I could hear other staff laughing and chatting in the background.&nbsp; One of them said to the person dealing with me, "Are you still on the phone?!&nbsp; I wonder if other callers were waiting. <BR />There have been both staff and systems failures on the part of Plusnet and its suppliers during this sorry saga - - and it's not over yet !!!!!!!<BR /><BR /> Tue, 27 Sep 2011 16:46:57 GMT https://community.plus.net/t5/Plusnet-Feedback/Getting-madder-by-the-day/m-p/831299#M28555 tbgb 2011-09-27T16:46:57Z https://community.plus.net/t5/Plusnet-Feedback/Getting-madder-by-the-day/m-p/831300#M28556 Hi there,<BR />I'm really sorry about the way things have started for you. The order not being built correctly refers to a problem between two of our suppliers' systems, though they have raised what's called a bridge case in order to get this fixed. This is set to be reviewed on the 29th (tomorrow) so we should be able to give you an update then. Wed, 28 Sep 2011 12:39:57 GMT https://community.plus.net/t5/Plusnet-Feedback/Getting-madder-by-the-day/m-p/831300#M28556 orbrey 2011-09-28T12:39:57Z