topic Re: delayed phone and broadband activation in Plusnet Feedback

delayed phone and broadband activation

squashabe — Sun, 31 Jul 2011 21:20:42 GMT

I moved from Sky to PN and my activation date was originally 25th July 2011, but I still have no pnone or broadband. I have not received a call or e mail to explain why. I had to spend 15 minutes on my mobile and I still haven't been given a firm date for activation. Does anyone know if am within my rights to sign up with another service provider?
Thanks
Adrian

Re: delayed phone and broadband activation

matt_2k34 — Sun, 31 Jul 2011 22:01:30 GMT

Quote
I moved from Sky to PN and my activation date was originally 25th July 2011, but I still have no pnone or broadband

My "wild stab in the dark guess" would be that you were previously on LLU with SKY (their unlimited option? w/sky talk?) this means that a physical change needs to occur (done by BT)...
If this has gone awry, or has not been completed for some reason (e.g. SKY dragging their heels not wanting to lose a customer, BT incompetence, or an automated systems error (MAC key problem?))
I wouldnt expect too much of an answer currently, but im sure someone from PN will pick this up first thing in the morning - and hopefully be able to find out whats gone wrong.
I'm curious as to why you've spent money on your mobile, and not had the reasoning explained to you though.
Regards

Re: delayed phone and broadband activation

jojopillo — Mon, 01 Aug 2011 16:23:03 GMT

Hi squashabe
As per our conversation, we've been informed that the line should go active this evening.The delay, unfortunately, being due to the number not being released by your old service provider. Let me know if it doesn't activate and I'll get onto it first think as promised.
Jojo

Re: delayed phone and broadband activation

squashabe — Mon, 01 Aug 2011 19:33:46 GMT

Hello Joanne. My phone is working ok, but I can't access the internet. After looking at my account it seems as though the broadband is not yet active.
Thanks for your help
Adrian

Re: delayed phone and broadband activation

matt_2k34 — Mon, 01 Aug 2011 20:15:34 GMT

Squashabe
Its common for broadband to be activated a day (or a few) later than the home phone, as eluded to the delay meant you had no phone number 'attached' to your phone line.
Hopefully you'll be up and running soon enough
Regards

Re: delayed phone and broadband activation

squashabe — Mon, 01 Aug 2011 22:19:04 GMT

I'm happy to report that I have phone and broadband services working ok. Thanks to everyone for their help and advice.
Regards
Adrian

Re: delayed phone and broadband activation

jojopillo — Tue, 02 Aug 2011 07:40:53 GMT

HI Adrian,
Glad to hear it's up and running ok now.
Jojo