topic Re: At least one helpful person at PlusNet in Plusnet Feedback

At least one helpful person at PlusNet

AlphetonWedding — Thu, 28 Jul 2011 11:36:56 GMT

After a series of frankly rather disappointing experiences with PlusNet as a new member, I have at last spoken to someone who on the face of it is helpful and cares. If you are struggling to get the service you expect try asking for ***** it appears he might make up for that seemingly lacking elsewhere. Apologies to James if he is now snowed under with phone calls.
dick:csa

Re: At least one helpful person at PlusNet

Anonymous — Thu, 28 Jul 2011 11:52:53 GMT

I totally disagree.
As a new member with many questions, everyone I have spoken to or messaged has been excellent and has had the knowledge.
And I am quite specific and demanding when I phone in, nicely so.

Re: At least one helpful person at PlusNet

adamwalker — Thu, 28 Jul 2011 11:56:31 GMT

Hi there,
Just so you know posting staff member names is against the forum rules, so don't be surprised when the mods remove that.
I will pass your gratitude over to him though.
Also I will be taking a more detailed look at your account to see where we may have been able to handle this better.
Adam

Re: At least one helpful person at PlusNet

AxeMurderer — Thu, 28 Jul 2011 14:39:56 GMT

The mods need to mod a bit more...

Re: At least one helpful person at PlusNet

James — Thu, 28 Jul 2011 14:50:39 GMT

There's 22 James' at Plusnet, so I don't think it narrows down the member of staff too much
@AlphetonWeddings - I'm glad one of us was able to help you with your query.

Re: At least one helpful person at PlusNet

AlaricAdair — Thu, 28 Jul 2011 15:43:32 GMT

I've found the Plusnet support staff very helpful as a rule, though I did come across one who was a real chocolate teapot (Yorkshire expression innit). I believe the managers gave this individual some reality adjustment when I expressed my dismay.

Re: At least one helpful person at PlusNet

Kelly — Thu, 28 Jul 2011 17:35:38 GMT

Quote from: AlaricAdair
.... though I did come across one who was a real chocolate teapot...

Please excuse me while I lol.
We do take a lot of the feedback from peoples experiences here and try to beat some good habits into people from them

Re: At least one helpful person at PlusNet

adamwalker — Fri, 29 Jul 2011 09:24:48 GMT

@AlphetonWeddings,
Just to let you know I'm picking over the notes on your account now to check if any feedback needs to be given to agents in our support centre.
Can you let me know how things are from your point of view after yesterday's engineer visit?