https://community.plus.net/t5/Plusnet-Feedback/FTTC-Install-Thanks/m-p/824248#M28166 Hi,<BR />Just wanted to say thanks for the smooth FTTC install. &nbsp;The engineer (nice young chap called Carlos) came around this morning around 0930 and I'm up and running half an hour later. &nbsp;Downstream is still capped at 5Mbps (I heard this will take a day or two) but upstream is already at 1.68Mbps. &nbsp;Ping is also under 10ms to some servers in London where I was previously getting 15-20ms. &nbsp;Happy so far!<BR />The only issue I had was placing the order (apparently the result of some system fault at PlusNet) and the only complaint I had there was the lack of callbacks when promised. &nbsp;This was sorted quick-smart by Adam here on the forum, and then S (*) through the support tracker. &nbsp;So thanks to those two in particular.<BR />Looking forward to my IP profile getting raised in the next couple of days and hopefully in the not too distant future the uncapping of the upstream to 10Mbps.<BR />Cheers,<BR /> - Micha.<BR />Edit:<BR />(*) Name removed due to me (belatedly) reading the T's &amp; C's.&nbsp; The tracker is #46143596 if someone wants to pass the thanks along. Fri, 09 Sep 2011 09:24:47 GMT mwerle 2011-09-09T09:24:47Z https://community.plus.net/t5/Plusnet-Feedback/FTTC-Install-Thanks/m-p/824248#M28166 Hi,<BR />Just wanted to say thanks for the smooth FTTC install. &nbsp;The engineer (nice young chap called Carlos) came around this morning around 0930 and I'm up and running half an hour later. &nbsp;Downstream is still capped at 5Mbps (I heard this will take a day or two) but upstream is already at 1.68Mbps. &nbsp;Ping is also under 10ms to some servers in London where I was previously getting 15-20ms. &nbsp;Happy so far!<BR />The only issue I had was placing the order (apparently the result of some system fault at PlusNet) and the only complaint I had there was the lack of callbacks when promised. &nbsp;This was sorted quick-smart by Adam here on the forum, and then S (*) through the support tracker. &nbsp;So thanks to those two in particular.<BR />Looking forward to my IP profile getting raised in the next couple of days and hopefully in the not too distant future the uncapping of the upstream to 10Mbps.<BR />Cheers,<BR /> - Micha.<BR />Edit:<BR />(*) Name removed due to me (belatedly) reading the T's &amp; C's.&nbsp; The tracker is #46143596 if someone wants to pass the thanks along. Fri, 09 Sep 2011 09:24:47 GMT https://community.plus.net/t5/Plusnet-Feedback/FTTC-Install-Thanks/m-p/824248#M28166 mwerle 2011-09-09T09:24:47Z https://community.plus.net/t5/Plusnet-Feedback/FTTC-Install-Thanks/m-p/824249#M28167 Cheers, <BR />I'm glad to hear that went smoothly. Fri, 09 Sep 2011 10:03:45 GMT https://community.plus.net/t5/Plusnet-Feedback/FTTC-Install-Thanks/m-p/824249#M28167 adamwalker 2011-09-09T10:03:45Z