https://community.plus.net/t5/Plusnet-Feedback/PN-Ticket-Response-Times/m-p/588594#M2803 Hi Mark,<BR />The ticket you've raised most recently isn't one I'd base your concerns on.<BR />It's a ticket that relates to one of our trials and Dave Tomlinson, who's been coordinating the trial, is currently on a weeks holiday.&nbsp; It's not a ticket that the CSC would have visibility of. Thu, 26 Mar 2009 10:10:45 GMT James 2009-03-26T10:10:45Z https://community.plus.net/t5/Plusnet-Feedback/PN-Ticket-Response-Times/m-p/588593#M2802 Not sure whats happening lately but ticket responses from plusnet staff have somewhat gone down hill lateley , i replied to one of mine yesterday and i have still not had a response , when i first joined PN was always on the ball reponding within the time given , whats happened PN do CSC get to choose the tickets they respond to or are they automaticaly pushed to an available agent ?. Thu, 26 Mar 2009 08:06:04 GMT https://community.plus.net/t5/Plusnet-Feedback/PN-Ticket-Response-Times/m-p/588593#M2802 markrach 2009-03-26T08:06:04Z https://community.plus.net/t5/Plusnet-Feedback/PN-Ticket-Response-Times/m-p/588594#M2803 Hi Mark,<BR />The ticket you've raised most recently isn't one I'd base your concerns on.<BR />It's a ticket that relates to one of our trials and Dave Tomlinson, who's been coordinating the trial, is currently on a weeks holiday.&nbsp; It's not a ticket that the CSC would have visibility of. Thu, 26 Mar 2009 10:10:45 GMT https://community.plus.net/t5/Plusnet-Feedback/PN-Ticket-Response-Times/m-p/588594#M2803 James 2009-03-26T10:10:45Z