topic Re: unhappy new customer in Plusnet Feedback

unhappy new customer

fedup1 — Sun, 28 Aug 2011 21:38:18 GMT

Well I have been a PN PHONE user for approx 2 weeks - and was on holiday for one of them. I am VERY disappointed with the service. My home phone is not working but no one seems interested.
no I can't phone - the phone isn't working!!! someone was supposed to phone me back two days ago .....nothing.
A friend tried to phone....got nowhere.
Emails ...nonresponse.
Is this standard practice!!!!!

Re: unhappy new customer

Strat — Mon, 29 Aug 2011 11:36:43 GMT

No it's not so hopefully someone will pick this up on Tuesday.

Re: unhappy new customer

fedup1 — Mon, 29 Aug 2011 13:21:16 GMT

Why Tuesday! I appreciate you may think this is not standard practice but as a new customer if someone says they will phone we back I expect them to do so! I have heard not a thing- I only come on forum if I have a real problem I'm sure you will appreciate the inconvenience its not a holiday thorughout the UK and I would have expected a 24 hour response service. I have asked ifr my calls can be diverted to a mobile number but there just doesn't seem to be anyone around I can't work with a four day a week service!

Re: unhappy new customer

adamwalker — Tue, 30 Aug 2011 09:32:56 GMT

fedup1,
I appreciate your frustration here and intend to give this as much attention as I can today.
I'm going to read through the notes on your account to see what's happened so far and will be in touch to discuss where we can take things next ASAP.
Adam