topic Re: Totally baffled by response :) in Plusnet Feedback

Totally baffled by response :)

gyre — Fri, 08 Jul 2011 10:35:44 GMT

A couple of weeks back, I rang into plusnet to ask that plusnet's copy of my IP profile speed was adjusted to match BT's. In my case BT had me down on a 2000kbps profile and PN were lagging at 1750kbps.
That happened soon after my phonecall. I was happy.
I then got this message today on question number #43931425:

Quote
I am closing as the order has rejected as the your line doesn't support a fix rate 2mb product, unfortunately you will remain on your current speed.

Say what? I just asked that the speed profiles were in sync. I didn't ask for a fixed rate anything!!
Can a nice PN rep look into this a bit further?
Thanks!
-- gyre --

Re: Totally baffled by response :)

Chris — Fri, 08 Jul 2011 10:42:33 GMT

I've taken a look at your ticket and account and can see that the profiles now match. I've fed back about the ticket responses as it's been completely misunderstood by a few agents. Fortunately the order failed so no changes should happen to your account.

Re: Totally baffled by response :)

gyre — Fri, 08 Jul 2011 10:56:50 GMT

Thanks Chris!
-- gyre --