topic Re: Received by post this morning in Plusnet Feedback

Received by post this morning

Oldjim — Mon, 22 Aug 2011 09:33:20 GMT

See images.
Why is this in feedback - look at second image.
Why can't Plusnet offer a router which is comparable to the Home Hub

Re: Received by post this morning

ffox — Mon, 22 Aug 2011 09:36:50 GMT

What images? Edit: that's odd - they weren't there on the first reading. Ignore me.

Re: Received by post this morning

Strat — Mon, 22 Aug 2011 09:44:27 GMT

They do of course have evidence to support their claim.

Re: Received by post this morning

bobpullen — Mon, 22 Aug 2011 09:45:09 GMT

Our Customer Options Folk do have a few Thomson TG582n Wireless N Routers that are sent out in certain circumstances. AFAIK we've a *lot* of 585v8's in stock so I'd be surprised if we changed the hardware we send out for a while.
Also worth noting is the fact that we send out 150N Netgear WNR1000's for FTTC Fibre installs.

Re: Received by post this morning

lexusuk — Mon, 22 Aug 2011 09:52:44 GMT

And the Netgear WNR3500 for FTTP customers.

Re: Received by post this morning

Oldjim — Mon, 22 Aug 2011 09:55:32 GMT

Which, as has been stated by the BT installer, is absolute rubbish compared to the BT one

Quote
I get home to find that there IS an openreach modem plugged in to the dsl socket, with a solid dsl light, but not connected to anything else as apparently 'the box' he brought round didn't work. He's refused to use the PN supplied netgear router as 'its not as fast as the new ones' and 'doesn't match the service' so will come back tomorrow with another router, sourced from who knows where.

Re: Received by post this morning

Oldjim — Mon, 22 Aug 2011 09:57:46 GMT

More seriously - I don't have and, in the foreseeable future won't be able to get, fibre so I would be stuck with the 545v8 which is why I buy my own routers

Re: Received by post this morning

Jaggies — Mon, 22 Aug 2011 17:25:46 GMT

There's nothing to stop you buying a HomeHub 3 for yourself - I sourced mine from a well-known auction site.
They aren't cheap if you buy from the official source.

Re: Received by post this morning

godsell4 — Mon, 22 Aug 2011 21:36:25 GMT

Are any of those devices DualBand N radios? If not then likely there is not much in any of their claims.

Re: Received by post this morning

w23 — Mon, 22 Aug 2011 22:00:30 GMT

Quote from: godsell4
Are any of those devices DualBand N radios?

Pretty sure not.

Re: Received by post this morning

grahamt — Tue, 23 Aug 2011 13:36:16 GMT

What is this 'smart wireless' the BT ad talks about? I suspect it's just the router's ability to search for and use the least congested frequency - which the Thomsons do too. As for the Wireless N capability - you only need it if you've got a) FTTC/P and/or b) a house that's big or has thick walls. Otherwise, wireless N just reaches out and interferes with your neighbours' signals, thus increasing their need for 'smart wireless'.
Graham

Re: Received by post this morning

Oldjim — Tue, 23 Aug 2011 13:40:11 GMT

As I understand it the Home Hub continuously monitors the available wireless channels and switches seamlessly between them whereas the Thonpson only does it when told do or on a reboot - of course I could be wrong

Re: Received by post this morning

lexusuk — Tue, 23 Aug 2011 14:10:31 GMT

Following some further digging on this one it appears that the Smart Wireless feature is different from Auto channel selection.
The smart wireless feature can change the channel on the fly if interference on the current channel is detected. It also differs from Auto channel selection as most routers only look for other wireless networks. The Home Hub 3 will detect interference from other wireless networks and other devices too.

Re: Received by post this morning

Santiago — Tue, 23 Aug 2011 14:17:58 GMT

Quote from: Jaggies
There's nothing to stop you buying a HomeHub 3 for yourself - I sourced mine from a well-known auction site.

I got one from there too but couldn't get it to work.