topic Re: Plusnet customer service pathetic... in Plusnet Feedback

Plusnet customer service pathetic...

jay73 — Fri, 01 Jul 2011 22:23:05 GMT

I am been with Plusnet from Sep. 2010 and am fed up with the dreadful customer service, slow network connection, connection drop-offs, over charges and many many more. I hope my email encourages people to leave Plusnet for good and never bother to come back here. Really shame to those who award these type of companies. Totally misleading...

Re: Plusnet customer service pathetic...

jelv — Fri, 01 Jul 2011 22:28:30 GMT

Without specifics that's a pretty pointless post.
In all probability two of your complaints are down to BT not Plusnet.

Re: Plusnet customer service pathetic...

Anonymous — Fri, 01 Jul 2011 23:36:47 GMT

Quote from: jay73
I am been with Plusnet from Sep. 2010 and am fed up with the dreadful customer service, slow network connection, connection drop-offs, over charges and many many more. I hope my email encourages people to leave Plusnet for good and never bother to come back here. Really shame to those who award these type of companies. Totally misleading...

I have had nothing but EXCELLENT service from PN customer services, they are always quick to respond, polite, and know their stuff.
I am delighted to have joined PN.

Re: Plusnet customer service pathetic...

nadger — Sat, 02 Jul 2011 10:20:58 GMT

I've never regretted my move, in July 2007, from Pipex to Plusnet

Re: Plusnet customer service pathetic...

198kHz — Sat, 02 Jul 2011 11:13:04 GMT

Quote from: jay73
I hope my email encourages people to leave Plusnet for good and never bother to come back here.

On the strength of a non-specific first-time post? Not a chance!
Every ISP has some unhappy customers. If you could be a little more specific about your problems, there's a wealth of experience and help from other customers, and PN staff, available here on the forums.

Re: Plusnet customer service pathetic...

artmo — Sat, 02 Jul 2011 11:53:07 GMT

I have been with PN for 4 years and have always had great service from them. I have found them to be the best ISP I have used. If things are as bad as the OP states then perhaps he should move elsewhere.

Re: Plusnet customer service pathetic...

plusnetnoway — Sat, 02 Jul 2011 15:42:32 GMT

Please see the thread 'Horrendous experience'

Re: Plusnet customer service pathetic...

artmo — Sat, 02 Jul 2011 17:30:53 GMT

Most posters here seem to be happy with PN. Have a look at another here:
http://community.plus.net/forum/index.php/topic,96987.0/topicseen.html

Re: Plusnet customer service pathetic...

Heloman — Sat, 02 Jul 2011 19:25:32 GMT

I'm another PN happy chappy. Been here for over 5 years and always experienced excellent customer service.
I'd previously been with 4 other ISPs , none of which came anywhere near PN's standards.

Re: Plusnet customer service pathetic...

rongtw — Sat, 02 Jul 2011 21:39:49 GMT

i have been with PN 7 month now not the best support but they do get things resolved pretty quick, especially if posted here .
raising a ticket is poop

Re: Plusnet customer service pathetic...

mikko — Sat, 02 Jul 2011 22:05:10 GMT

Jay73, looks like you have to say exactly what's up, otherwise they're all flooding in to say how good PN is. This is going to make you pretty angry (would me) as you have the opposite experience. So, tell us what went wrong and when.

Re: Plusnet customer service pathetic...

Anonymous — Sat, 02 Jul 2011 22:08:56 GMT

The troll has been strangely quiet.

Re: Plusnet customer service pathetic...

Epyon — Sat, 02 Jul 2011 22:50:43 GMT

Hes a trolled cause hes had a bad experience ?

Re: Plusnet customer service pathetic...

nadger — Sun, 03 Jul 2011 08:42:35 GMT

He may not be a troll but users of most forums become suspicious when someone registers late at night, makes one attacking post, and hasn't visited the forum since then.

Re: Plusnet customer service pathetic...

Steve — Sun, 03 Jul 2011 10:37:39 GMT

Quote from: PlusComUK
The troll has been strangely quiet.

I suggest you go away and look up the meaning of the word " Troll " A lot of die hard PN customers here defending them In denial that the Original Poster has had a dreadful experience ( Which happens all the time with any ISP ") REMEMBER THAT
jay73 I hope you revisit this thread with an more detailed explanation of what has went wrong and I am sure the Plusnet staff will go out of their way to help resolve any Issues you have.
Edit, That Is If you seek help? If not then on face value this thread Is as jelv pointed out earlier, Pretty pointless.

Re: Plusnet customer service pathetic...

Strat — Sun, 03 Jul 2011 11:06:35 GMT

Quote from: Forum
Trolling
A troll is a person who posts inflammatory messages, to disrupt the discussion or to upset its participants. The word, or its derivative, "trolling", is also used to describe such messages or the act of posting them. This behaviour will not be tolerated.

I don't think the OP qualifies.

Re: Plusnet customer service pathetic...

Anonymous — Sun, 03 Jul 2011 11:26:14 GMT

Perhaps he's had what he thinks is a better deal elsewhere and is trying to build a case for being released from his PN contract early at no cost.
He'd be better served if he took it up directly with PN via Help Assistant Ticket, why come on a public forum and moan, is he trying to gain sympathy ?
At 9 months in he must have had contact with them about his ongoing problems.
As I've said before, I think PN & it's CS is excellent.

Re: Plusnet customer service pathetic...

Steve — Sun, 03 Jul 2011 11:37:33 GMT

And perhaps we should all just let this thread die until the op revisits It?
From above..

Quote
.He'd be better served if he took it up directly with PN via Help Assistant Ticket, why come on a public forum and moan, is he trying to gain sympathy ?

Answer, This Is a feedback forum Isn't It? OK not terrific feedback but lets just leave the thread alone until the OP returns. Also the forum Is a good place to come when your In despair and help Is required when all other means are exhausted.

Re: Plusnet customer service pathetic...

Anonymous — Mon, 04 Jul 2011 00:14:08 GMT

I very much doubt he will be back.

Re: Plusnet customer service pathetic...

dickdock — Mon, 04 Jul 2011 09:05:57 GMT

I lost the internet connection on my home phone line on Saturday, phones still work. Contacted support and was answered within in 2 minutes, very helpfull response and all pointed to faulty BT line, as I suspected.
Excellent service on this occasaion and I have had no proplems or complaints with this provider since I switched from BT