topic Re: Message for Mr. Jamie Ford, the CEO in Plusnet Feedback

Message for Mr. Jamie Ford, the CEO

chandu — Thu, 18 Aug 2011 18:20:47 GMT

I am very delighted to note from Which? that Plusnet is a Which? recommended ISP with a score of 72% of user satisfaction.
Also, I have read Mr. Ford's comment and his delight with pat on all members of Plusnet. I think he should also have patted us the Plusnet EUs and the Which? members, like me, who have praised Plusnet in the said Which? survey and supported Plusnet to the hilt.
So, please, Mr. Ford, give us a pat on the back as well.
Many regards
Chandu.

Re: Message for Mr. Jamie Ford, the CEO

James — Thu, 18 Aug 2011 18:22:52 GMT

Hi Chandu,
We're equally delighted with this news
I've passed on your feedback

Re: Message for Mr. Jamie Ford, the CEO

chandu — Thu, 18 Aug 2011 19:14:30 GMT

Hi Guys,
My sincere appologies to Mr. Ford. I have just realised that it was NOT Mr. Ford, but it was Mr. Pullen who patted the Plusnest Staff's backs - leaving me, the EU and a Which? survey member, with NO pat. So, Mr. Pullen, can I have a pat on the back, please?
Regards,
Chandu.

Re: Message for Mr. Jamie Ford, the CEO

pierre_pierre — Thu, 18 Aug 2011 20:12:17 GMT

Bobs your uncle and Jamies the boss

Re: Message for Mr. Jamie Ford, the CEO

anniesboy — Fri, 19 Aug 2011 06:13:10 GMT

Very pleasing, but 72% is in fact a sixth place.
Zen 84%
BE 81%
Greenbee 75%
O2 75%
Utility Warehouse 75%
Plusnet 72%

Re: Message for Mr. Jamie Ford, the CEO

chandu — Fri, 19 Aug 2011 12:36:14 GMT

@anniesboy
Yes, indeed. 6th is better than near the bottom of the table, like you know who.
Regards,
Chandu.

Re: Message for Mr. Jamie Ford, the CEO

James — Fri, 19 Aug 2011 13:45:12 GMT

Technically we're also 3rd

Re: Message for Mr. Jamie Ford, the CEO

Oldjim — Fri, 19 Aug 2011 14:04:47 GMT

4th if you want to be pedantic

Re: Message for Mr. Jamie Ford, the CEO

anniesboy — Fri, 19 Aug 2011 15:34:28 GMT

Frankly I'm at a loss to understand ,why Greenbee is placed above PNet.
According to the "scorecard" in Which it is because they receive better customer and technical support.
I left Waitrose (Greenbee) to come over to PNet ,just because of the high charge with Waitrose £17.99 for 5gb. then £2 per gb over.
I know who I'm happier with.

Re: Message for Mr. Jamie Ford, the CEO

James — Fri, 19 Aug 2011 17:26:43 GMT

Quote from: Oldjim
4th if you want to be pedantic

I meant Greenbee Jim

Re: Message for Mr. Jamie Ford, the CEO

James — Fri, 19 Aug 2011 17:27:59 GMT

Quote from: anniesboy
According to the "scorecard" in Which it is because they receive better customer and technical support.

I suspect that this is probably because of the shorter waiting times on the phone with Greenbee/Waitrose.
However, if we're quiet (it does happen), you wouldn't really notice the difference.