https://community.plus.net/t5/Plusnet-Feedback/Great-Customer-Support-Service/m-p/814970#M27293 Thanks for the positive feedback, I'll make sure Bob is aware of this... You may know this anyway but Hairy Biker is a customer rather than a staff member. Big kudos to him for helping another Plusnet customer in need. That is the true spirit of community! Tue, 28 Jun 2011 15:33:13 GMT adamwalker 2011-06-28T15:33:13Z https://community.plus.net/t5/Plusnet-Feedback/Great-Customer-Support-Service/m-p/814969#M27292 I started a forum thread asking for advice on people’s experience of Thunderbird and how to set it up. Bob Pullen (and Hairy Biker) gave great in depth replies; however, I got a bit stuck on the set up so contacted Plusnet. Richard went through the entire process with me and checked all the settings remotely and got the job done in a most professional manner. <BR />Once more, another example of great customer support service from Plusnet, thank you. <BR />Rob <BR /> Tue, 28 Jun 2011 14:44:21 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-Customer-Support-Service/m-p/814969#M27292 randpwar 2011-06-28T14:44:21Z https://community.plus.net/t5/Plusnet-Feedback/Great-Customer-Support-Service/m-p/814970#M27293 Thanks for the positive feedback, I'll make sure Bob is aware of this... You may know this anyway but Hairy Biker is a customer rather than a staff member. Big kudos to him for helping another Plusnet customer in need. That is the true spirit of community! Tue, 28 Jun 2011 15:33:13 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-Customer-Support-Service/m-p/814970#M27293 adamwalker 2011-06-28T15:33:13Z