topic Re: Could someone from PlusNet please look at my ticket? in Plusnet Feedback

Could someone from PlusNet please look at my ticket? [Solved] Thanks!

w23 — Mon, 15 Aug 2011 18:10:12 GMT

Hi, I'd be most grateful if a staff member would review my ticket #45202820 fairly urgently, you might just keep a customer.
[Edit] Not trying to jump the ticket queue, just running short of time to decide whether to change my mind about leaving.
Thank you in advance,
Alastair Walker.

Re: Could someone from PlusNet please look at my ticket?

orbrey — Tue, 16 Aug 2011 08:31:25 GMT

Hi there,
I'll drop a reply on the ticket but yes fibre is available in your area - we'd be happy to offer that at the price you've been quoted for your existing package plus £10 a month if that's tempting? Hope so
Cheers,
EDIT: One of our COT agents beat me to the ticket, the prices may look different but basically for the offer on the ticket the discount has been condensed into the first six months rather than spread out over the 12. Sorry about the confusion there, hope the offer is tempting either way.

Re: Could someone from PlusNet please look at my ticket?

w23 — Tue, 16 Aug 2011 20:58:52 GMT

Thanks again to all who have persuaded me to stay.