topic Re: Inflexible Systems Lose PlusNet a Customer in Plusnet Feedback

Inflexible Systems Lose PlusNet a Customer

celtickevin70 — Tue, 09 Aug 2011 11:26:52 GMT

Because of sheer bloody-mindedness and inflexibility, Plusnet are about to lose a customer. Any members of Plusnet staff who give a toss should look at Question #45335746

Anybody suggest another ISP?

Re: Inflexible Systems Lose PlusNet a Customer

matt_2k34 — Tue, 09 Aug 2011 11:43:04 GMT

Whats the inflexibility issue your having? show us the light for those of us who cannot view your tickets

Quote
Anybody suggest another ISP?

Depends on what you do with your line, but on the whole - No theres a reason im with Plusnet
Regards

Re: Inflexible Systems Lose PlusNet a Customer

lexusuk — Tue, 09 Aug 2011 12:25:13 GMT

Hi celtickevin70,
I have responded to your support ticket as requested.
Any problems don't hesitate to get in touch.

Re: Inflexible Systems Lose PlusNet a Customer

celtickevin70 — Tue, 09 Aug 2011 12:32:23 GMT

and Alex's commonsense has saved the day!!!!!

Re: Inflexible Systems Lose PlusNet a Customer

lexusuk — Tue, 09 Aug 2011 14:31:02 GMT

Glad to be of service.

Re: Inflexible Systems Lose PlusNet a Customer

mikko — Tue, 09 Aug 2011 21:55:44 GMT

It's all a mystery to the rest of us.

Re: Inflexible Systems Lose PlusNet a Customer

matt_2k34 — Tue, 09 Aug 2011 22:04:54 GMT

indeed, im curious as to what system was "bent" to allow this flexibility, and what i could use it for (original issue?)
Regards

Re: Inflexible Systems Lose PlusNet a Customer

Wheel_nut — Tue, 09 Aug 2011 22:10:17 GMT

I agree with Mikko. This is a public forum and those that come here should benefit from the experiences of others who post here.
A poster pointing the PlusNet reps to a ticket and deliberately hiding the nature of the problem provides no benefit to other users of this forum. Such communication should be through PM.
If PlusNet wants private feedback, this is not the place for it.
What do the Mods think?

Re: Inflexible Systems Lose PlusNet a Customer

bobpullen — Wed, 10 Aug 2011 10:16:24 GMT

Without going into too much detail, it was a billing/usage related issue. I guess it's down to the OP if they want to elaborate any further on that? Perhaps it would have been better via PM on this occasion, however I don't think any action is required from the mods?
After all, as well as requesting somebody look at the ticket, the OP did also ask:

Quote from: celtickevin70
Anybody suggest another ISP?

A question like that probably isn't best suited to PM

Re: Inflexible Systems Lose PlusNet a Customer

James — Wed, 10 Aug 2011 10:38:56 GMT

Robin,
We (Plusnet we) were asked to have a look at a ticket. Alex answered the ticket and informed the customer that he had done so.
I fail to see how you can have any sort of a gripe with this
As Bob has said, I think it's up to the OP to share should he wish to do so.

Re: Inflexible Systems Lose PlusNet a Customer

Wheel_nut — Wed, 10 Aug 2011 11:16:47 GMT

Hi James and Bob,
I don't have any issue with PlusNet's behaviour in this thread. You have acted promptly to correct a billing issue that was causing customer distress.
My point is that if somebody brings an issue to a Public forum then both the issue and resolution (experience) should benefit the participants of the forum. I would however concede that this is the "Your Feedback" forum so it is valid input to PlusNet but it was of no use to the rest of us until we provoked the explanation from you.
.... only my opinion ...
R