topic Disgusted Over Cancellation Charge in Plusnet Feedback

Disgusted Over Cancellation Charge

SMITHS5 — Tue, 21 Jun 2011 14:35:27 GMT

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Due to a relocation through my employer i have had to cancel my contract and as the propoerty i am moving to has an existing contact with another provider i could not take my contract with me.
Shocking service received.completeley unempathetic. £90 to pay deferred router cost/cancellation????
No understanding
I will never use this company.unhelpful,patronising and no idea of service.
I am disgusted
jim:red All caps removed from the post and title as per the Forum Rules

Re: Disgusted Over Cancellation Charge

nadger — Tue, 21 Jun 2011 14:44:52 GMT

If Plusnet have incurred expenses relating to your account it seems reasonable that they recoup them.

Re: Disgusted Over Cancellation Charge

Epyon — Tue, 21 Jun 2011 14:46:19 GMT

Yeah routers £40 within 12months
wheres the other 50 coming from?

Re: Disgusted Over Cancellation Charge

HPsauce — Tue, 21 Jun 2011 14:51:12 GMT

Quote from: SMITHS5
propoerty i am moving to has an existing contact with another provider

Just out of interest who is paying that and why isn't it cancelled if the previous occupant has left?
If you're relocating your employer should be paying reasonable moving costs.
Apart from that, check the length of your contract with PN and ask for a breakdown/explanation of any termination charges. There will normally be some in any contract for any service within the initial period, but they have to be fair and reasonable.

Re: Disgusted Over Cancellation Charge

Oldjim — Tue, 21 Jun 2011 14:54:06 GMT

£25 deferred activation charge plus £25 cessation charge plus £40 router deferred

Re: Disgusted Over Cancellation Charge

nadger — Tue, 21 Jun 2011 14:56:24 GMT

Did OP have phone as well?

Re: Disgusted Over Cancellation Charge

pjmarsh — Tue, 21 Jun 2011 14:57:17 GMT

Isn't a house move £65 if you leave within 12 months? If so that and a cancellation fee of £25 would come to £90.
Phil