https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810468#M26984 Thanks for the comprehensive explanation.<BR />jim:quote Tue, 21 Jun 2011 09:02:33 GMT Anonymous 2011-06-21T09:02:33Z https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810466#M26982 I rang Provisioning Dept at 9am on Monday, requested a choice of allocated phone number if possible, as I did with BT 15 years ago, and was informed a note had been put on my account to ring me with a choice before number allocated.<BR />However, at 10:25am, I received an email informing me of my new allocated phone number.<BR />I had not been rung or consulted on this.<BR />I rang back, and was told it was too late to look at alternative numbers now, possibly worth a look after my new phone system in operation.<BR />Basically, it looks like someone didn't read, or fully read my notes before allocating my new phone number..<BR />At least a phone call or email stating there was no choice available.<BR />The CS op also couldn't tell me whether the requested XD and CLI stop (withold number) would be in force, again, I would have to wait until after my phone line became active. Tue, 21 Jun 2011 07:46:45 GMT https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810466#M26982 Anonymous 2011-06-21T07:46:45Z https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810467#M26983 PlusComUK, <BR />I believe we could have offered you a choice here. However what has happened is that two support queries were open with regards to the same subject, lets call them ticket A and ticket B. Ticket A was closed by an agent stating that it was a duplicate of ticket B. What I believe should have happened next was an update on ticket B saying "please ensure you read the notes on ticket A about offering a choice of numbers to the customer". <BR />We apologise for this being overlooked and I'm in the process of giving feedback to some of the agents who handled this ticket. <BR />We can change the number but not at this stage I'm afraid. We are happy to look at doing this when the order to activate your phone service completes.<BR />I'll keep a note your your account details and make sure I deal with that when the time comes.<BR /> Tue, 21 Jun 2011 08:44:52 GMT https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810467#M26983 adamwalker 2011-06-21T08:44:52Z https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810468#M26984 Thanks for the comprehensive explanation.<BR />jim:quote Tue, 21 Jun 2011 09:02:33 GMT https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810468#M26984 Anonymous 2011-06-21T09:02:33Z https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810469#M26985 Never a problem <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 21 Jun 2011 09:51:39 GMT https://community.plus.net/t5/Plusnet-Feedback/New-account-phone-request-ignored/m-p/810469#M26985 adamwalker 2011-06-21T09:51:39Z