https://community.plus.net/t5/Plusnet-Feedback/Fair-play-by-Plusnet/m-p/809993#M26946 <BR />&nbsp; &nbsp; Plusnet comes in for its fair share of brickbats so it deserves a bouquet now and then.<BR />I was regularly going over my monthly limit of 2GB and paying for extra gigabytes.&nbsp; Plusnet suggested changing to a Value plan, saying that it would cost only&nbsp; 80 pence per month more and would give me 10 GB.&nbsp; When the new plan started today I got an E mail quoting a cost which was higher than had been agreed.&nbsp; I queried this and was told that a member of Plusnet staff had mistakenly given me the wrong figures but that they would honour what was agreed and have altered the plan accordingly.<BR />&nbsp; &nbsp; I wonder how many suppliers would have done this.&nbsp; Full marks to Plusnet.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR /><BR /><BR /> Mon, 18 Apr 2011 14:14:20 GMT Stan_S_ 2011-04-18T14:14:20Z https://community.plus.net/t5/Plusnet-Feedback/Fair-play-by-Plusnet/m-p/809993#M26946 <BR />&nbsp; &nbsp; Plusnet comes in for its fair share of brickbats so it deserves a bouquet now and then.<BR />I was regularly going over my monthly limit of 2GB and paying for extra gigabytes.&nbsp; Plusnet suggested changing to a Value plan, saying that it would cost only&nbsp; 80 pence per month more and would give me 10 GB.&nbsp; When the new plan started today I got an E mail quoting a cost which was higher than had been agreed.&nbsp; I queried this and was told that a member of Plusnet staff had mistakenly given me the wrong figures but that they would honour what was agreed and have altered the plan accordingly.<BR />&nbsp; &nbsp; I wonder how many suppliers would have done this.&nbsp; Full marks to Plusnet.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR /><BR /><BR /> Mon, 18 Apr 2011 14:14:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Fair-play-by-Plusnet/m-p/809993#M26946 Stan_S_ 2011-04-18T14:14:20Z https://community.plus.net/t5/Plusnet-Feedback/Fair-play-by-Plusnet/m-p/809994#M26947 Thanks a lot Stan! and kudos will be given for the agent you spoke to for the good service <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Mon, 18 Apr 2011 14:40:33 GMT https://community.plus.net/t5/Plusnet-Feedback/Fair-play-by-Plusnet/m-p/809994#M26947 adamwalker 2011-04-18T14:40:33Z