topic Re: Is PlusNet safe from SpyEye Trojan attack? in Plusnet Feedback

Is PlusNet safe from SpyEye Trojan attack?

chandu — Fri, 17 Jun 2011 14:30:33 GMT

Hi all,
I have just read on BBC News that some Virgin Media BB users were infected with this Trojan that steals logins for Online Bank accounts. From what I understood Virgin Media has sent out a letter to its users giving them the way to clean their Pc's of this trojan.
Are we safe from this Trojan attack using the PN BB?
Chandu.

Re: Is PlusNet safe from SpyEye Trojan attack?

Chris — Fri, 17 Jun 2011 14:34:44 GMT

You need to make sure the anti-virus, malware and other security software is up to date. It's not the actual broadband service that's infected, it was the end users (customers) machines.

Re: Is PlusNet safe from SpyEye Trojan attack?

chandu — Fri, 17 Jun 2011 15:00:21 GMT

Thanks Chris.
My Internet Security Software is up to date. Yes, it is the customer Pc's which get infected, but Virgin had to send out letters to its users about it so it must have come via that ISP, I presume.
My concern is that is Plusnet taking any precautions to protect its users?
Regards,
Chandu.

Re: Is PlusNet safe from SpyEye Trojan attack?

Chris — Fri, 17 Jun 2011 15:05:20 GMT

Quote
but Virgin had to send out letters to its users about it so it must have come via that ISP, I presume.

That isn't my understanding of it, they were alerted to some of their users being infected by a security company presumably because these users were passing information to sites the security company knew of.

Quote
My concern is that is Plusnet taking any precautions to protect its users?

If we get alerted to the same or similar issue regarding our customers, then we'll have to decide on what to do then.
We cannot monitor every individuals PC to check they aren't infected, however we *do* provide an anti-virus solution for our customers. (McAfee)

Re: Is PlusNet safe from SpyEye Trojan attack?

chandu — Fri, 17 Jun 2011 19:12:07 GMT

Thanks Chris.
I had read the brief description of the issue on the BBC. Okay, so ISPs can't block the malware/s.
I would rather go for Norton than McAfee and I have Nortons updated every day. Thanks.
Regards,
Chandu.

Re: Is PlusNet safe from SpyEye Trojan attack?

Heloman — Fri, 17 Jun 2011 19:48:07 GMT

There is of course an alternative solution. An OS that doesn't require Norton, McAfee or any other anti-malware, let alone for it to be updated daily.

Re: Is PlusNet safe from SpyEye Trojan attack?

Anonymous — Fri, 17 Jun 2011 20:27:53 GMT

Re: Is PlusNet safe from SpyEye Trojan attack?

bobpullen — Mon, 20 Jun 2011 10:45:57 GMT

Quote from: Chris
We cannot monitor every individuals PC to check they aren't infected, however we *do* provide an anti-virus solution for our customers. (McAfee)

Don't forget the server-side firewall.

Re: Is PlusNet safe from SpyEye Trojan attack?

chandu — Mon, 20 Jun 2011 16:41:06 GMT

Thank Bob Pullen. I will check it out.
Chandu.