topic Re: dear adam or colin or jamesh or moses in Plusnet Feedback

dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 02:34:31 GMT

this is not a problem its just an irritation. Could you please please tell me why despite the pro add on, I am still getting this response from bbc iplayer.
line speed 6.2mb streaming speed 3.6mb
Last nigh i phoned tech support and was told to try the iplayer after midnight., so grumpy old me got out of bed at 2.30am and tried the iplayer test. exactly same result line speed 6.2 streaming speed 3.58
i am under the delusion perhaps that streaming sped should equal line speed.please correct me if i am wrong. If i am correct please fix the situation.
i have faith in you guys.

Re: dear adam or colin or jamesh or moses

TonyC — Fri, 17 Jun 2011 03:30:57 GMT

For info, this is what the iplayer test gave for my connection:
Download Speed: 31264 kbps
Streaming Speed: 17875 kbps

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 06:57:50 GMT

txs tony c
my gripe is not with plusnet directly, its with the bbc iplayer idiots. For nearly three years the iplayer has not displayed subtitles and despite over 45785 people complaining the great and noble bbc have basically ignored us.
They dont respond to emails and their iplayer forums are full of complaints about no subtitles for deaf people.
Now those kind people at the former RNID gave me a software prog which translates speech to text but the program needs a far higher bandwith (is that the correct expression?) and does not always work correctly.
Anyway on behalf of the deaf community and with som ehelp from my "friends" legal action is about to start against the bbc under sec 3/26 of the Equality act.
I am hoping (dream on dream on?) that pn senior management might have a quiet word with the bbc idiots and tell them that their customers are being denied access to iplayer. I strongly believe in the clout that PN has and I hope they can kick the backsides of the bbc iplayer pople.
Tech support suggested i mention this here. If there are any other deaf people on Pn who wish to join the legal action against bbc please pm me.

Re: dear adam or colin or jamesh or moses

jelv — Fri, 17 Jun 2011 08:15:22 GMT

Here's the results of a recent iPlayer test of mine.
Streaming speed can be close to download speed. I have the Pro add-on.

Re: dear adam or colin or jamesh or moses

Oldjim — Fri, 17 Jun 2011 08:25:50 GMT

This is my result on Value and a 4000kbps IP profile

Re: dear adam or colin or jamesh or moses

198kHz — Fri, 17 Jun 2011 08:44:37 GMT

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 08:45:08 GMT

tx you jelv and oldjim for yor replies.

stop me oldjim if im wandering but im not really gripping about Pn more the bbc iplayer.
Im fed up contacting bbc ......so are over 45000 people.
I tried ofcome who said its a disability issue.........the EHRC said its a broadcasting issue and so the swings go round and round.
Fortunately the hearingloss people ( former rnid) took notice and have persuaded the EHRC to start some soert of legal action against bbc
thank you all for your support. i must repeat at the request of the EHRC, if any others want to join the action pm please.

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 09:02:59 GMT

adam can you fix the diif between my line speed and iplayer streaming speed please

Re: dear adam or colin or jamesh or moses

jelv — Fri, 17 Jun 2011 09:11:33 GMT

You need to confirm it is nothing at your end first.
Can you post the full results from the iPlayer diagnostic please. As a comparison could you post the result from a test from http://www.mybroadbandspeed.co.uk/
Are you connected to the router wired or wireless? If it is wireless can you repeat the speed test wired.
One other thing I can think of: can you confirm that the MTU on the router is the same or larger than the MTU on your PC.

Re: dear adam or colin or jamesh or moses

orbrey — Fri, 17 Jun 2011 09:12:59 GMT

Hi thisoldman,
As per Barry's reply to you in the thread in chit chat, the issue with streaming video is caused by something at your premises. The account is set up fine along with the pro add on and there's nothing on our side showing as incorrect.
Incidentally, who are colin and moses (assuming you don't mean the gentleman who parted the red sea)?

Re: dear adam or colin or jamesh or moses

nadger — Fri, 17 Jun 2011 09:29:52 GMT

Perhaps he thought his trees needed cutting to improve speed
http://www.touchbradford.com/business/list/bid/3578249

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 10:26:11 GMT

thank you v much jelv for trying to help

i am using a wireless thompson router.
info you wanted

speedtest.net d/l 5997 mybroadbandspeed 5944 d 309 up

iplayer download 6260
stream1 3852
stream 2 3673
stream 3 3672

I am sorry i havent a clue what mtu means

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 10:27:48 GMT

sorry jelv forgot to say im using a netbook win xp mcafee av

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 10:42:07 GMT

stats from router
448/7616
line atten 24/39
sn margin 22/6.5
fec errors 186/2,152,939
crc errors 186/17923

all gobbledegook to silly old me

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 10:56:19 GMT

matt excuse my state of confusion and frustration with this prob colin was some guy on tech support and moses was recommende by my pastor lol

there is no equiptment in my home except the netbook and the text relay screen phone all working fine.
im really sorrry to go on and on about this but its driving me nutssssssssssssss.lol

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 11:09:37 GMT

t.o.m is beginning to get very very angry

Re: dear adam or colin or jamesh or moses

AlaricAdair — Fri, 17 Jun 2011 11:41:07 GMT

Just one thought: are you hardwired to your PN router or do you go via wireless?

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 11:46:26 GMT

wirelesws alaric txs for reply this prob is driving everyone mad
wireless broadcom 802 latest drivers etc etc..even the local repair man gave up

Re: dear adam or colin or jamesh or moses

Chris — Fri, 17 Jun 2011 11:51:12 GMT

Can you try using a cable instead of wireless just for testing and then try the iplayer speedtest again?

Re: dear adam or colin or jamesh or moses

thisoldman — Fri, 17 Jun 2011 11:58:26 GMT

holy cow screams to moses lol yes yes yes chris using cable

iplayer dl 6167
stream1 4804
stream2 5814
stream 3 6257

id like to get these results on wireless