https://community.plus.net/t5/Plusnet-Feedback/Billing-error-solved-quickly/m-p/807593#M26768 Thanks for letting us know Bojangles, account changes involving fibre is a mostly manual process at the moment which as you may guess leaves more room for human error.<BR />I'm impressed with the way we sorted this out though. <BR />Adam. Tue, 14 Jun 2011 14:01:39 GMT adamwalker 2011-06-14T14:01:39Z https://community.plus.net/t5/Plusnet-Feedback/Billing-error-solved-quickly/m-p/807592#M26767 Recently switched from Broadband Premier Option 1 to Value Fibre. Installation was great, service has been running fine since. Slight problem where I was accidently billed a pro-rata amount for the fibre when I had already paid for Premier until the end of the month. Sent a ticket, refunded instantly.<BR />Excellent work Plusnet. This is why I have been a customer since 2003. Tue, 14 Jun 2011 13:22:05 GMT https://community.plus.net/t5/Plusnet-Feedback/Billing-error-solved-quickly/m-p/807592#M26767 Bojangles 2011-06-14T13:22:05Z https://community.plus.net/t5/Plusnet-Feedback/Billing-error-solved-quickly/m-p/807593#M26768 Thanks for letting us know Bojangles, account changes involving fibre is a mostly manual process at the moment which as you may guess leaves more room for human error.<BR />I'm impressed with the way we sorted this out though. <BR />Adam. Tue, 14 Jun 2011 14:01:39 GMT https://community.plus.net/t5/Plusnet-Feedback/Billing-error-solved-quickly/m-p/807593#M26768 adamwalker 2011-06-14T14:01:39Z