topic Re: Yourway Option 3 - Confusion with allowance! in Plusnet Feedback

Yourway Option 3 - Confusion with allowance!

SeanM — Fri, 02 Jan 2009 13:54:13 GMT

I just went to change my product from Premier and to my surprise saw the following - The Product page says 30GB allowance but when I select it and Proceed it says 20GB. Can you clear this up for me?
I've also decided to take your home phone service on top of this. Do Plusnet inform BT to cease my current product with them?
TIA.

Re: Yourway Option 3 - Confusion with allowance!

Chris — Fri, 02 Jan 2009 13:57:45 GMT

Option 3 does have a 30GB limit, that page must have been missed when we changed the allowances. I'll make sure we get a problem raised on that, thanks.
We'll inform your current homephone provider that you are moving your line to us once you've put in the request.

Re: Yourway Option 3 - Confusion with allowance!

VileReynard — Sat, 03 Jan 2009 17:51:01 GMT

Shouldn't it also say that 03 numbers are free anytime numbers?

Re: Yourway Option 3 - Confusion with allowance!

Bud — Sun, 04 Jan 2009 20:43:48 GMT

Quote from: Chris
Option 3 does have a 30GB limit, that page must have been missed when we changed the allowances. I'll make sure we get a problem raised on that, thanks.
We'll inform your current homephone provider that you are moving your line to us once you've put in the request.

So this hasn't been raised yet? I know its been metioned to you by the usergroup a couple of times now...