topic Re: Systems broken again at Plusnet in Plusnet Feedback

Systems broken again at Plusnet

fourfourdevon — Tue, 05 Apr 2011 16:34:59 GMT

So, I have repeatedly asked that an out of date mobile telephone number be removed from my account details.
Every time I ask this, the advisor tells me it has been done.
Every time, when responding a to a ticket, the advisor calls "my mobile" leaves a message and then updates the ticket to say this.
What is it that I have to do to get the out of date information removed?

Re: Systems broken again at Plusnet

James — Tue, 05 Apr 2011 16:39:22 GMT

Hi there,
Your mobile number has definitely been removed.
However, I suspect that part of the problem is that we have a mobile number (starting 0758) which we took down when a fault was raised on your account.
We don't have the ability to remove this without closing your fault and reopening it.

Re: Systems broken again at Plusnet

fourfourdevon — Wed, 06 Apr 2011 11:34:29 GMT

You cannot possibly have taken that mobile number when the fault started, I don't know where you sourced it from, but it was not sourced from me. I don't have a mobile number to give you, so I cannot give you one.

Re: Systems broken again at Plusnet

James — Wed, 06 Apr 2011 11:35:26 GMT

It's possible that it was taken from your account before we removed your mobile number from the account itself?

Re: Systems broken again at Plusnet

fourfourdevon — Wed, 06 Apr 2011 11:38:30 GMT

Maybe very frustrating.

Re: Systems broken again at Plusnet

fourfourdevon — Thu, 07 Apr 2011 12:23:54 GMT

Sorry Plusnet, YOU HAVE TO STOP CALLING ME ON THAT MOBILE.
The person whose mobile it is, has to have it switched on as she is a surgeon and its the number the hospital call her on. But you keep calling her in meetings and other situations where its a real problem for her to take the call.
YOU NEED TO REMOVE THE NUMBER FROM YOUR RECORDS.
STOP CALLING IT, DON'T CALL IT.
JUST STOP.

Re: Systems broken again at Plusnet

zubel — Thu, 07 Apr 2011 12:42:33 GMT

Simply close the fault and restart it?

Re: Systems broken again at Plusnet

orbrey — Thu, 07 Apr 2011 13:13:08 GMT

Quote from: Barry
Simply close the fault and restart it?

I know it's a FQOPP but cut me some slack, it's saved me typing loads I've just done this for you, fourfourdevon - that should sort things for you. Sorry about that.

Re: Systems broken again at Plusnet

fourfourdevon — Thu, 07 Apr 2011 13:18:24 GMT

Thank you Matt, hopefully that will save me from any more bol***kings