topic Re: Moaners and Groaners Take Note! in Plusnet Feedback

Moaners and Groaners Take Note!

thisoldman — Mon, 06 Jun 2011 07:58:18 GMT

This morning I had the need to phone plusnet with a concern.
I was connected straight away to a very very pleasant person called Steve in technical support.
He listened very carefully to what I said, he used the typetalk connection system correctly and he fully empathised with my conundrum.
He immediately provided me with a superb solution to my problem.

Without fear of contradiction, this was plusnet at its very very best and if thats the sort of service that I get from plusnet then i fail to understand why there are so many gripes on this forum about the company.
Steve....you made my day.
I truly wish it was within my powers to have you fast tracked to chief executive officer.

Re: Moaners and Groaners Take Note!

James — Mon, 06 Jun 2011 08:02:27 GMT

Hi,
I'll make sure that this gets passed on to Steve via his manager.
Worth considering though, if he was CEO, he wouldn't have been able to have spoken to you this morning

Re: Moaners and Groaners Take Note!

thisoldman — Mon, 06 Jun 2011 08:07:02 GMT

hello james nice to se you to see you
it is never a good idea to underestimate my powers.lol if i wanted to speak to the ceo.....that would not be a problem.
Its people like steve and YOU who do plusnet so much credit.

Re: Moaners and Groaners Take Note!

thisoldman — Mon, 06 Jun 2011 08:15:07 GMT

:
ps im now considering writing a book on "how to communicate effectively with plusnet" lol

Re: Moaners and Groaners Take Note!

nadger — Mon, 06 Jun 2011 08:37:15 GMT

Hopefully it won't be in either German or Afrikaans

Re: Moaners and Groaners Take Note!

thisoldman — Mon, 06 Jun 2011 10:08:57 GMT

@ frau nadger nein nee

Re: Moaners and Groaners Take Note!

nadger — Mon, 06 Jun 2011 10:13:16 GMT

She doesn't use the internet unlike some old women

Re: Moaners and Groaners Take Note!

Steve — Mon, 06 Jun 2011 14:08:50 GMT

Been a while since I heard something positive from you TOM, Had to pinch myself to make sure I was awake