topic Re: Irratic service. in Plusnet Feedback

Irratic service.

7up — Wed, 30 Mar 2011 17:12:05 GMT

This ISP isn't proactive, doesn't really give a damn and when your connection drops they will have you jump through every hurdle on earth before admitting any fault.
As I've written this I've been in the phone queue 16 minutes and counting. I also had to put £2 on the dongle to even get on to the support forum.

Re: Irratic service.

Anonymous — Wed, 30 Mar 2011 17:17:34 GMT

"Irratic" ? = Irritating + Erratic ?

Re: Irratic service.

bobpullen — Wed, 30 Mar 2011 18:24:24 GMT

Quote from: okrzynska
As I've written this I've been in the phone queue 16 minutes and counting.

There's a very good reason for the call wait this evening as I'm sure you're well aware? You can see the spike on the graphing here.

Re: Irratic service.

7up — Wed, 30 Mar 2011 21:45:02 GMT

Bob, its the same call time we ALWAYS wait when calling you people. It's nothing new.
In fact the only new thing was the lack of the voice telling us the average queue time (since it was always about 3 times longer than said). Today at least she said the call would be answered in a minute or something similar. over 16 minutes later we get there.
That isn't a call centre you're running. Real call centres handle calls much better.
Ever called first direct? - they answer the phone almost instantly. I've never waited longer than 3 rings with them.

Re: Irratic service.

sfxdude — Wed, 30 Mar 2011 22:01:59 GMT

Why not check the call queue before actually calling?
Besides, first direct probably don't have to deal with BT's network and their MSO, and so won't get uneven call volumes, like I would imagine plusnet do