https://community.plus.net/t5/Plusnet-Feedback/How-to-complain/m-p/797428#M25776 Just a quick reply to say that a member of our complaints team is dealing with ticket 42748600 now for you. I'll make sure we give this both the attention and ownership it deserves. Thu, 19 May 2011 13:25:43 GMT adamwalker 2011-05-19T13:25:43Z https://community.plus.net/t5/Plusnet-Feedback/How-to-complain/m-p/797426#M25774 BEWARE<BR />Posting a question that is complaining.<BR />Asking to leave the service<BR />Complaining over 19 weeks to the faults team about your service.<BR />None of the above count as a complaint in Plusnets eyes <BR />After joining in Plusnet&nbsp; December and having no usable internet as yet - I have found out to my cost that <BR />You have to go to the online complaints section or write recorded delivery before you can go to arbitration to leave this company.<BR />So if your having problems don't think that it will necessarily be resolved quickly and complain in the right place ASAP.<BR /> Thu, 19 May 2011 12:50:30 GMT https://community.plus.net/t5/Plusnet-Feedback/How-to-complain/m-p/797426#M25774 hassall 2011-05-19T12:50:30Z https://community.plus.net/t5/Plusnet-Feedback/How-to-complain/m-p/797427#M25775 hassall, <BR />I'm going to pick this up with the complaints team and get back to you with a reply on this thread as soon as I can.<BR /> Thu, 19 May 2011 13:16:57 GMT https://community.plus.net/t5/Plusnet-Feedback/How-to-complain/m-p/797427#M25775 adamwalker 2011-05-19T13:16:57Z https://community.plus.net/t5/Plusnet-Feedback/How-to-complain/m-p/797428#M25776 Just a quick reply to say that a member of our complaints team is dealing with ticket 42748600 now for you. I'll make sure we give this both the attention and ownership it deserves. Thu, 19 May 2011 13:25:43 GMT https://community.plus.net/t5/Plusnet-Feedback/How-to-complain/m-p/797428#M25776 adamwalker 2011-05-19T13:25:43Z