topic Re: Totally fed up after only less than 2 weeks! in Plusnet Feedback

Totally fed up after only less than 2 weeks!

dodgykeeper — Sun, 20 Mar 2011 16:44:01 GMT

I thought my last broadband/phone provider was bad. During switchover I lost phone and broadband for 3 days! Spent ages on phone at work to try and sort it. Finally engineer came out and I was back on. Broadband is slower than dial up so raised a fault, a week on and although tests have been completed I was informed an engineer was booked for yesterday. Guess what? they never arrived spent ages on phone today and was told it was not followed through so although it showed on system it was not raised with BT openreach! I even rang yesterday to make sure it was happening as I had to cancel some plans for the visit. I am not even told whatt the fault is on my broadband, that would be a start.
Totally inept IMHO. Have had to book another engineer and looks like I will have to take a days holiday now as they couldnt get it sorted for yesterday.
And the one thing thats annoys me even more is the fact it takes at least 30 mins for someone to speak to each time you ring and with all the hassle i have had I had to ask about renumeration for my costs and no service and all I got was 2 months free broadband! Big deal plusnet.
Really thinking of changing my mind as plusnet are not providing the service promised so breaking the contract I have.
Fed up

Re: Totally fed up after only less than 2 weeks!

Oldjim — Sun, 20 Mar 2011 19:12:16 GMT

Duplicate post removed.
Please note that cross posting is against Forum Rules

Re: Totally fed up after only less than 2 weeks!

dodgykeeper — Sun, 20 Mar 2011 20:21:54 GMT

Sorry mods didnt realise!

Re: Totally fed up after only less than 2 weeks!

TicnTac — Sun, 20 Mar 2011 22:39:55 GMT

.............fed up only after two week? New customers just aren't made the same as they used to are they? We celebrate (probably wrong word usage there) 1 Year in less than a month
Perseverance and patience are required It'll all get sorted soon enough
As for calling, yes, some times of the day you have to wait a wee while longer - but last I phoned, they wouldn't even acknowledge a) The Forum b) Digital Care Team c) Adam Walker existed - I thought I'd leaped into an alternate reality or something

Re: Totally fed up after only less than 2 weeks!

Chris — Mon, 21 Mar 2011 09:05:43 GMT

Sorry to hear of the problems you've had so far. I've taken a look over your ticket and can see the appointment has been rebooked for later this week, hopefully that will help get to the bottom of the issues you've seen.