topic Re: A Big Thank you!! in Plusnet Feedback

A Big Thank you!!

Mikeyb72 — Tue, 17 May 2011 10:43:38 GMT

Morning
Following on from my previous thread [ My plusnet experience so far] I would to add this glowing commendation for [removed]
He took ownership of my problems and I am now happy to say that I have a fibre connection again, Stephen was incredibly helpful at all times and if he said he would call me at a specific time I would get that call, he chased BT and even fast tracked my appointment as I had waited so long with the problems i was having.
He is an asset to Plusnet and hopefully other agents can learn from his excellent customer service skills.
Cheers
Michael [Bezzaboy2005]
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules .]

Re: A Big Thank you!!

bobpullen — Tue, 17 May 2011 10:48:29 GMT

Thanks for the positive feedback Michael, although you may face the wrath of the mods for quoting a support agent's name as I think it's against the forum rules!
I'll make sure both the agent in question and his line manager are forwarded your comments though.
Thanks again.

Re: A Big Thank you!!

Oldjim — Tue, 17 May 2011 10:50:49 GMT

he did - but I left the first name in just in case