topic Re: Tickets at over 41 hours? in Plusnet Feedback

Tickets at over 41 hours?

MrToast — Tue, 15 Mar 2011 13:58:58 GMT

For a target of 4 hours this seems excessive.
I'd normally wait, but I have a product change tonight and my query is time critical regarding retention of services... could someone have a look please? It will 'probably' be OK, but if it goes wrong it will only make more work.
[ticket number 40798006]

Re: Tickets at over 41 hours?

adamwalker — Tue, 15 Mar 2011 16:11:11 GMT

Hi there,
I'm just dealing with this now. By the looks of it they're all features you would have kept as-is anyway

Re: Tickets at over 41 hours?

MrToast — Tue, 15 Mar 2011 17:57:39 GMT

Thanks Adam..... was I being over cautious then?

Re: Tickets at over 41 hours?

Strat — Tue, 15 Mar 2011 19:03:17 GMT

Nothing wrong with belt and braces

Re: Tickets at over 41 hours?

adamwalker — Wed, 16 Mar 2011 10:44:19 GMT

Quote
was I being over cautious then?

Yes is the honest answer
I don't blame you though as I can't see how you could have been aware that you would retain those features.
For future reference of all, if you want to change account type and have legacy features (ones not available to new account types such as fax2email) we can usually retain these if the account type change is scheduled from here.
Adam.